MARY BRINKMAN
GBWent from a knees knocking, I don't know what I am doing, please help me person to a "Wow!! Everyone come look at my super new tile! Isn't it wonderful!" happy purchaser! Abby, the sales person who worked with me, was patient and understanding. She was professional in sharing possible choices with me. The installation crew was always on time, explained things well when I had questions and did an excellent job on what was not a normal installation. I had an "island" of carpet surrounded by a tile border. I wanted that carpet replaced with similar coordinating tile. It happened quickly and wonderfully. I have had only glowing compliments on the entire new look. Have eagerly told anyone who asks from where and by whom I had the job done.
ROSE GRANTHAM
GBOur Experience We received wonderful service. We had a relatively small job/order but were treated like our order was very important. Two other area stores did not bother to even return calls. We will be shopping at Carpet One again!
Trish
GBAlex was a very helpful and explained … Alex was a very helpful and explained some of the carpet differences very well. The process was easy except for moving everything in our upstairs to be ready. The installers were polite, friendly, worked well and efficiently together. We are loving the new carpet and now wish we had done this sooner.
Disappointed customers
GBPoor customer service We were disappointed in the sales and service provided by the carpet one personnel. Measurement of the product is a key to getting a project done on time. After measuring incorrectly and not ordering enough, we had to wait even longer than we were told the first time. Thank goodness the installer caught her mistake before cutting it. The saleswoman nevers mentioned that the pattern that we had picked couldn't be pieced, nor the price or how to care for it. All of these things should be brought up.
Julie Ruggles
GBVery enjoyable experience From start to finish Krystal,Jerry, Adam, and Bryan made our experience enjoyable. Even though we were a distance away, they always showed up ready to go! We appreciated their suggestions and opinions. We love our new kitchen. We would recommend them to anyone.