Customers Beware! Awesome Seller In January, I bought a canvas. The box overall seems too small and flat to accommodate the main and 4 additional panels. I was about to return but could not resist opening the package to inspect its contents. Despite the box looking a bit squished in transit, all 5 panels were intact and, in fact, very nicely rendered and gallery wrapped! I ended up keeping it and ordered 3 more items. The quilts looked flat since the inside plastic packages were compressed. I was disappointed but they turned out quite fluffy after one day. The rug is pretty much the same way. Their customers service is attentive and friendly. One of my emails fell through the crack but the others were replied amazingly fast. Well, overall they are not perfect but I highly recommend Bright & Roomy anyway. Their service attitude is not seen much nowadays.

Everyone in this company is so nice Everyone in this company is so nice, especially Ryan. They are very responsive and assisted promptly with my personalization requests. I bought a few items and return one of them without any issue. Now I know where to get holiday gifts for my family.

Be Careful with Bright and Roomy Be Careful with Bright and Roomy They became shady as soon as I needed a refund. And it took over 4 months of me pressing them to finally honor giving me my money back, only because I threatened with legal action. I ordered a canvas from them at the end of November. The canvases did not come out how I was hoping, which was a bummer but not why I have a problem with this company. Their communication with me when prepping my order was fantastic; but as soon as I wanted my money back, they were suddenly hard to reach. In December, within the 30 day refund policy stated on their website, I emailed them with my order number and why I wanted a return and refund. No response. I call and email again in January. No response. I call again in March and finally they text me asking how they can help me. I tell them I’ve emailed twice and they say they responded both times. I found that extremely questionable since there is no proof of that but kept it light, chalked it up to miscommunication, then asked for a refund. They told me to send the canvas back to them and the tracking number so they know when to expect it. I send the canvas back that Monday and it said it would get to them on Thursday. Thursday comes, and the shipping center says they got it, but I do not hear from the company. I text the number that Friday. Nothing. I follow up the Wednesday after and they finally say it will take 7-20 business for it to show up. Which felt incredibly long, but I just asked them when they issued the refund and they said they issued it that Tuesday. Implying they’ve had the canvas since Thursday and didn’t immediately issue a refund. After waiting the full 20 business days, no refund has been posted to my account. I’ve been very patient and reasonable up to this point but now it feels like they’re just hoping I forget about it altogether. So I call, text and email all at the same time that if the refund is not resolved by end of day I will pursue legal action. Literally within 1 minute of this message, they ask for my Paypal information and within 15 minutes they’ve sent me a refund. This is extremely insulting because they were only willing to give the money up when they were backed into a wall. And it heavily implies they lied and never issued that refund 20 business days ago because they didn’t acknowledge if that one was on the way at all, they just sent me new money via Paypal. I do not respect how this company does business or treats their customers.

The company is very responsive The company is very responsive. They do not take calls frequently but always get back to me fast either by texts/ Messenger. USPS kept saying my package was arriving late for one week. Bright & Roomy got it resolved and the rug was delivered today. Pleased overall.

I was super skeptical about this… I was super skeptical about this website, just because it's pretty hard to find quality nightmare before Christmas stuff.. I ordered a area rug and I just got it today.. ITS BEAUTIFUL and exactly like it was pictured, actually probably better. I wish there was a place I could post a picture of the rug because it is awesome. From now on this will be the place I get area rugs.