Fabulous Rug and great customer service Thank you Nordic Knots and especially to Emme who has been absolutely Amazing from start to finish! We were ordering from the Uk and wasn’t sure at first but it’s very hard to find natural quality rugs with a variety of designs and sizes in the Uk so we came across Nordic online and loved the choices, we opted for two rugs and bought both and then retuned the we decided not to keep, the choice was tough as the quality is amazing and great value for the price too. Customer service over email was extremely quick and after care service was great too, very highly recommend Thank you once again!

I queried the price of multiple colour… I queried the price of multiple colour samples (6) for a specific rug - advised the £9 charge of each sample is for sample plus package and posting. However if you order six samples the postage does not need to increase six fold. So you shouldn't be charged £54 for six samples. Many rug sellers do not charge for samples which helps prospective buyers - I would have paid a small charge for samples but not an excessively greedy amount. Having read other Trust Pilot reviews I am glad I didn't place an order - seems you have some quality issues with the rugs. Nordic Knots have since offered 5 free samples but it took a one star review for them to take action. If I receive them and the quality is ok I will edit this review accordingly.

Gorgeous rugs and excellent customer service! Not only are Nordic Knots rugs gorgeous and beautifully crafted, the customer service is unsurpassed. We received one rug and quickly realized it wasn't right. (It was the Dunes Cream and it was pretty extraordinary... unique and so pretty.) I should have ordered a larger rug. The switch to a larger rug was handled in an amazingly easy and professional way. Everything about this company is first rate.

I've had a wonderful experience so far… I've had a wonderful experience so far with Nordic Knots... customer service has been amazing... They were very understanding of why I needed to make an international return, and refunded me in a timely manor... have since offered to discuss colour samples with me so that we can get it right next time. 5 stars.

Love the fact that you can order actual… Love the fact that you can order actual decent size samples. Great quality and very good customer service team. Would definitely recommend and order again.