Gorgeous rugs and excellent customer service! Not only are Nordic Knots rugs gorgeous and beautifully crafted, the customer service is unsurpassed. We received one rug and quickly realized it wasn't right. (It was the Dunes Cream and it was pretty extraordinary... unique and so pretty.) I should have ordered a larger rug. The switch to a larger rug was handled in an amazingly easy and professional way. Everything about this company is first rate.

Fabulous Rug and great customer service Thank you Nordic Knots and especially to Emme who has been absolutely Amazing from start to finish! We were ordering from the Uk and wasn’t sure at first but it’s very hard to find natural quality rugs with a variety of designs and sizes in the Uk so we came across Nordic online and loved the choices, we opted for two rugs and bought both and then retuned the we decided not to keep, the choice was tough as the quality is amazing and great value for the price too. Customer service over email was extremely quick and after care service was great too, very highly recommend Thank you once again!

I've had a wonderful experience so far… I've had a wonderful experience so far with Nordic Knots... customer service has been amazing... They were very understanding of why I needed to make an international return, and refunded me in a timely manor... have since offered to discuss colour samples with me so that we can get it right next time. 5 stars.

BEWARE OF RETOUCHED PICTURES!! BEWARE OF RETOUCHED PICTURES!! While order placing, delivery and customer service work perfectly and there is no reason to criticize, the pictures Nordic Knots uses on their websites are HEAVILY PHOTOSHOPPED and do not at all resemble what I received. Hence, while being able to return your order, you might incur serious return fees...

Superb Customer Service I requested a couple of samples to see if the colours were suitable for my room. The website is very user-friendly, and it was a simple process. When the samples arrived, beautifully packed, the colours were not quite right for my room, and I did not buy a rug on that occasion. I should like to thank Leonora for her superb customer service - prompt, efficient and polite.