Nordic Knots is 10/10 Melissa in customer service at Nordic Knots was so lovely to work with. She was quick to respond, helpful, and even advised on my space when I sent photos. She also was nice enough to apply a Black Friday discount to a rug I purchased after the fact since the original one didn't fit in my space. She was incredibly friendly and made me want to order from Nordic Knots again. The quality of the rug is also amazing - you really get what you pay for.

They won’t pull the rug from under your feet Top quality wool and beautiful modern designs. Great service and quick delivery with great updates on times. So pleased with the rug I bought about 2 months ago… I just ordered another!. Staff very helpful too with great communication. Definitely recommend!

Great rugs, great customer service It is interesting to see some negative reviews here since we have a completely different experience (and maybe also different rug types with finer knitting). We found the rugs to be of a great quality and very beautiful design. So far, they have been easy to maintain (and we have two dogs) and still look amazing. We just got our last addition for our bedroom and we love it :) Moreover, their client services are amazing! We ordered several samples before making a purchase and returning the rugs was never an issue so far (even before they started charging for the returns which we completely understand).

Superb Customer Service I requested a couple of samples to see if the colours were suitable for my room. The website is very user-friendly, and it was a simple process. When the samples arrived, beautifully packed, the colours were not quite right for my room, and I did not buy a rug on that occasion. I should like to thank Leonora for her superb customer service - prompt, efficient and polite.

Love the rug and its a decent price… Love the rug and its a decent price point but after two years I've noticed it's not holding up as much as my other (more traditional, more expensive) rugs. Every few inches a spot on the rug is shedding and looks worn out. Socks and clothing items get stuck to it very easily so I have to vacuum it fairly regularly.