Great rugs, great customer service It is interesting to see some negative reviews here since we have a completely different experience (and maybe also different rug types with finer knitting). We found the rugs to be of a great quality and very beautiful design. So far, they have been easy to maintain (and we have two dogs) and still look amazing. We just got our last addition for our bedroom and we love it :) Moreover, their client services are amazing! We ordered several samples before making a purchase and returning the rugs was never an issue so far (even before they started charging for the returns which we completely understand).

BEWARE OF RETOUCHED PICTURES!! BEWARE OF RETOUCHED PICTURES!! While order placing, delivery and customer service work perfectly and there is no reason to criticize, the pictures Nordic Knots uses on their websites are HEAVILY PHOTOSHOPPED and do not at all resemble what I received. Hence, while being able to return your order, you might incur serious return fees...

Beautiful rug and great customer service I recently bought a rug from Nordic Knots. Customer service is great. I actually ordered a rug but changed my mind within a day. They were very helpful and I was able to cancel my order and order a new one. In the meantime I received my rug. It's beautiful, just as the pictures on the website. I can very much recommend Nordic Knots.

I queried the price of multiple colour… I queried the price of multiple colour samples (6) for a specific rug - advised the £9 charge of each sample is for sample plus package and posting. However if you order six samples the postage does not need to increase six fold. So you shouldn't be charged £54 for six samples. Many rug sellers do not charge for samples which helps prospective buyers - I would have paid a small charge for samples but not an excessively greedy amount. Having read other Trust Pilot reviews I am glad I didn't place an order - seems you have some quality issues with the rugs. Nordic Knots have since offered 5 free samples but it took a one star review for them to take action. If I receive them and the quality is ok I will edit this review accordingly.

Love the Quality and Style Back in 2020 We bought 3 of the same style rug in different sizes for one room and will buy more when in need. The quality of the rugs is excellent and the color is as noted on the site. In addition their service is fast and courteous during the time of order and just this month when I asked to confirm some thing about our prior order. I’m a fan!