Friend of Ted
USSHEDS NONSTOP!!! Recently ordered the Boho 8' x 11' wool rug which arrived in August 2023. It is not Sept 2023 and it is CONSTANTLY SHEDDING! It has clogged my vacuum cleaner canister over 12 times! My house constantly looks dusty now. I have contacted the company in hopes that they will allow a refund. ADDENDUM: Company reached out, will see if shedding subsides over the next few months. They did offer alternate solutions if it does not improve
Senay Y
USPoor quality and terrible customer service I ordered two runners from Nordic Knots. The first one was good and then I received the second one which was crooked, extremely cheap looking with loose knots and threads all over. But the real frustration started when I wanted to return it, they took 1 week to send me the return label and issued the refund 2 weeks after they received the rug and deducted a "restocking fee" for a defective item. They will never get my business again.
Maayan
NLIf you're looking for a rug - this is the place This company offers beautiful rugs of high quality that are well crafted. On top of that, their customer service is amazing, very responsive and helpful. The service is great not only when it comes to receiving the products but also in returns, and I find this to be a very important thing in a company. As a whole my experience with this company was excellent and I highly recommend it.
Ivanka Moravová
ESCustomer service is impeccable! Customer service is impeccable. They are lightning fast to respond, very attentive to my queries and on top of everything, their rugs are work of art and of top quality. I highly recommend working with this brand.
John Sloman
USGorgeous rugs and excellent customer service! Not only are Nordic Knots rugs gorgeous and beautifully crafted, the customer service is unsurpassed. We received one rug and quickly realized it wasn't right. (It was the Dunes Cream and it was pretty extraordinary... unique and so pretty.) I should have ordered a larger rug. The switch to a larger rug was handled in an amazingly easy and professional way. Everything about this company is first rate.