Amazing Customer Service!! The customer service experience was amazing. I had a slight issue with my toy and I sent an email to the contact info on the back of the packaging. I sent in pictures and a description of what occurred with the toy. After speaking with one of the staff, they were able to send me a new toy that better suited my pup. Amazing company who truly cares about their customer. I have tried so many toys in the past and none of them have worked. I am so grateful for Playology and their amazing customer services

Purchased a Dual layer Bone Purchased a Dual layer Bone. Medium, #4 Heavy Chewers. My 34 lb mutt LOVED the taste, but completely destroyed it in 2 days. It only lasted that long because I took it away from her on the first day when it was only partially destroyed! As expensive as it was, I would have expected more durability.

You couldn't ask for better service You couldn't ask for better service or more consideration. I wrote to say my dog didn't care about the chew toy I had purchased for him. The person I was dealing with asked questions about him and sent me pictures of possible toys of interest and then mailed me a replacement.We went back and forth several times. She couldn't have been more helpful.

Customer service is great! I had a great experience with Karen in customer care! After my dog destroyed two toys within minutes, I reached out expressing my disappointment since these toys are not inexpensive and are marketed as tough. Karen listened to my feedback and suggested that I try one of their higher ranked toys for my dog. She provided two recommendations, asked which flavor I wanted and sent me two brand new toys for free! It’s been a few months and my dog hasn’t made a dent in either but plays with them all the time. Thank you to Karen for working with me and restoring my faith in the company!

Great customer service Bought a rope bone and rubber stick for my 3 small dogs - no interest whatsoever. Contacted email address on packaging for customer service. They were very responsive and sent me 2 different toys to try - a bone and a ball. Dogs are showing more interest in these. Not sure the scented toys are making a difference, but happy with a company that stands behind its products and tried to make it right.