Extremely impressed - flawless customer service Wow. Just wow. This company has gained a lifelong customer today. I am very impressed. Absolutely flawless interaction with Gessato. My order was shipped super quickly & arrived in a very timely manner. Upon receiving, there was an issue. I emailed them late @ night about it. The next morning, a human responded & provided an actionable response. Nothing canned. Then, as soon as I sent over my response, they did their part right away. Every single communication was quick, on point, I was offered options & the end solution was extremely satisfactory. Also, no canned responses @ all. If you are reading this, go ahead and place your order with them. Also tell all your friends. Do not give your hard earned money to a big, faceless company. If any issues, these good people will take care of you - same as they did with me. Gessato, you rock! PS Wanna hear something else? I previously placed another order with them a long time ago. Guess what? At the time I placed this order, they sent me a separate email thanking me for my loyalty. Small gesture, but I was impressed & felt noticed (even though I am aware that this is an automatic process). This company really does customer service right.

Excellent product, fast delivery. I was really surprised to see some bad reviews, because my own experiences have been nothing but positive. I've bought two light fixtures from this company, ordering them at different times. Both were delivered super fast, and they look great. Plus, I got them for a better price than on other sites. I'd definitely recommend this company without hesitation.

I've just upgraded my kitchen arsenal… I've just upgraded my kitchen arsenal with a set of high-end knives from Gessato and I'm seriously impressed. These knives mean business. Exceptional quality, great balance, and they've got a serious edge. The Gessato crew were on the ball throughout. No mess, no fuss, just solid service from start to finish. The whole process was as smooth as a perfectly honed blade.

Unique products, bad customer service Gessato.com is a company that has interesting, unique design ideas and also sells a variety of home and personal goods, However, their customer service and communication stinks. I recently received an order from Gessato that contained the wrong item, which I promptly returned using their pre-paid label. It's been over a month and I have not received my refund despite repeated emails and online chats attempts to contact them, which have been completely unsuccessful. I filed a Better Business Bureau complaint and learned I'm not alone - BBB has multiple similar complaints from customers being completely ignored by the company after receiving incorrect items or no items at all. Buyer beware!

Lack of action for faulty product I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success. It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed. Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back. This is the worst customer service experience and I would not recommend purchasing from this store.