I placed a four-mug order. The four coffee cups I got are fantastic, and I'm pleased with them. The mugs are gorgeous and the perfect size. They have a fascinating pattern on the inside and exterior. The shipping was swift, and the pricing was reasonable.

Lack of action for faulty product I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success. It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed. Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back. This is the worst customer service experience and I would not recommend purchasing from this store.

I'm really satisfied with my initial order... I'm delighted with my first purchase from Gessato. We bought a variety of items for our home bar and kitchen. All the products arrived exactly as they appeared in the online photos. I'm certainly going to shop with them again.

Awesome Service & Product The first item had a defect in the light, but when I emailed for help they rectified it before even responding to the email! I love my heart lamp, and I’m super happy with customer service. Overall, a fantastic experience!

Do NOT purchase from this company Do NOT purchase from this company! Non existent support, very late delivery, defective merchandise. I returned defective product, and got no replacement or refund! I had to dispute the payment through the bank, because they would not respond my many emails. My email is associated with the order. So they are liars too.