Do NOT purchase from this company Do NOT purchase from this company! Non existent support, very late delivery, defective merchandise. I returned defective product, and got no replacement or refund! I had to dispute the payment through the bank, because they would not respond my many emails. My email is associated with the order. So they are liars too.

Lack of action for faulty product I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success. It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed. Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back. This is the worst customer service experience and I would not recommend purchasing from this store.

Great service Received everything we needed in a timely manner, and it matched the website's description. It's a nice touch to receive occasional offers from them. They're my first choice for home decor and gift shopping.

Unique products, bad customer service Gessato.com is a company that has interesting, unique design ideas and also sells a variety of home and personal goods, However, their customer service and communication stinks. I recently received an order from Gessato that contained the wrong item, which I promptly returned using their pre-paid label. It's been over a month and I have not received my refund despite repeated emails and online chats attempts to contact them, which have been completely unsuccessful. I filed a Better Business Bureau complaint and learned I'm not alone - BBB has multiple similar complaints from customers being completely ignored by the company after receiving incorrect items or no items at all. Buyer beware!

Great store for interior designers! I had several queries prior to ordering and the team were so helpful, nothing was too much trouble for them. I ordered material swatches which arrived very quickly. I made my choice and had to arrange a specific delivery date to my project site. The team was very patient and accommodating. My experience has been positive all the way through. Thank you.