All is well so far. For my new apartment, I've been purchasing numerous decor items from Gessato. Everything has arrived on schedule and is of excellent quality. I just ordered some additional dinner plates.

I bought an item and never received an order confirmation. I ordered a Diesel by Seletti Cosmic Dinner Plate-Pluto on April 26th, 2023. I never received any confirmation email or order number. I found this odd, so I emailed the contact email on their website, but they never replied. I tried emailing one month later and found that the email might be invalid, and the messages won’t send. I still have no information on my item. I find this extremely unprofessional and frustrating. Yes, they seem to have beautiful things, but I will not recommend purchasing from Gessato. I’m not here to make you guys look bad, but I figured I would hopefully get some answers. Thank you.

exceptional customer service I’ve had a truly exceptional experience with their customer service — clear and prompt communication, and solved my issue immediately. I’d happily (and confidently) purchase from them again!

Extremely impressed - flawless customer service Wow. Just wow. This company has gained a lifelong customer today. I am very impressed. Absolutely flawless interaction with Gessato. My order was shipped super quickly & arrived in a very timely manner. Upon receiving, there was an issue. I emailed them late @ night about it. The next morning, a human responded & provided an actionable response. Nothing canned. Then, as soon as I sent over my response, they did their part right away. Every single communication was quick, on point, I was offered options & the end solution was extremely satisfactory. Also, no canned responses @ all. If you are reading this, go ahead and place your order with them. Also tell all your friends. Do not give your hard earned money to a big, faceless company. If any issues, these good people will take care of you - same as they did with me. Gessato, you rock! PS Wanna hear something else? I previously placed another order with them a long time ago. Guess what? At the time I placed this order, they sent me a separate email thanking me for my loyalty. Small gesture, but I was impressed & felt noticed (even though I am aware that this is an automatic process). This company really does customer service right.

Great service Received everything we needed in a timely manner, and it matched the website's description. It's a nice touch to receive occasional offers from them. They're my first choice for home decor and gift shopping.