Fabulous products but... I'm giving this company five stars because I do want them to do well, and I really appreciate them being on point with providing customers with GREAT quality organic products. Their customer service is also really great, and they are good at getting back to me WHEN I email them. However, they don't seem to have any mechanism for letting you know when a product is delayed. So one is sitting there for weeks, if not months, wondering what is happening. They should also indicate on their website when something is not in stock. So, there is lots of room for improvement.

Bought 3" soft latex mattress topper Bought 3" soft latex mattress topper. Fast shipping. Easy to unpack. You just have to be careful with scissors when you cut it open. Easy to get on bed. I have a super firm mattress as that is what I like to sleep on. However I now have a bit of arthritis so I ordered the 3" soft latex topper. I feel like it's a little too soft for me, but that may be due to the fact that I'm used to a firm mattress. It's not enough of an issue for me to send it back. It fits the mattress great and I do sleep well on it.

Turmerry takes your money and cannot deliver mattresses Turmerry does not have the capacity to produce mattresses for delivery in less than two months. They run out of materials, their production unit does not function efficiently, they cannot fulfill my order even after 2 and a half months and are not able to give a date when it will be shipped. I have never encountered an online business that charges over $1000 for its products, takes a customer's money and cant fulfill an order for over two months. Do not purchase your mattress from Turmerry. There are other latex mattresses that are available that will deliver within 1 week.

My experience with Turmerry was very… My experience with Turmerry was very good even thought the 3" medium mattress topper did not work out for my back. The latex topper was good quality, but in my opinion, was too jiggly for me. I would order a 2" topper if I decide to try one again. Turmerry asked that I donate the topper to a charity and send proof to them. I did that and received a prompt, full refund. Thank you, Turmerry!!

Do not buy from this place Do not purchase anything from this company. Their policy is to only allow you to refund ONE item within a 12-month period, and you will have to pay for shipping yourself.