The products are top notch but..... The products are top notch! But order fulfillment not quite so hot. I have made two orders in the last few months and both were incorrect. One wasn't obvious until after I'd unpacked and trying to stuff a mattress topper that had been vacuum packed back into it's packaging without the right tools wasn't going to happen. In both cases, customer service didn't seem too bothered, stuff happens after all. So DO NOT order stuff with the expectation that you'll actually get to use it right away. Also not impressed with having to leave info about my sleep habits to leave a review on a product on their site. Invasive.

Unique Products, Great Customer Service Turmerry offers unique products and I was really happy with the pillow I ordered – the wool base with the buckwheat hull top, both with adjustable filling, is amazing! I initially ordered two pillows, and when the shipping on one pillow was delayed, customer service responded promptly and when I asked for a refund, they responded affirmatively the same day. Recently made our second purchase and we're excited to try everything out!

Turmerry Perfect service and quick delivery. I was also extremely pleased with my disposable face mask purchase.

Still waiting on a mattress The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.

Bought 3" soft latex mattress topper Bought 3" soft latex mattress topper. Fast shipping. Easy to unpack. You just have to be careful with scissors when you cut it open. Easy to get on bed. I have a super firm mattress as that is what I like to sleep on. However I now have a bit of arthritis so I ordered the 3" soft latex topper. I feel like it's a little too soft for me, but that may be due to the fact that I'm used to a firm mattress. It's not enough of an issue for me to send it back. It fits the mattress great and I do sleep well on it.