Do not buy from this place Do not purchase anything from this company. Their policy is to only allow you to refund ONE item within a 12-month period, and you will have to pay for shipping yourself.

Duped and disappointed-Made right I originally purchased the solid latex pillow standard size with high loft and medium firmness. It was way too soft and provided 0 support. I am a 99% side sleeper with severe neck and shoulder pain/issues, as well as a herniated disc in my back. I was able to exchange the pillow for the "firm." What I received feels exactly like the same pillow I exchanged. They do not have any labels, tags, or documentation with the pillows they send. While the customer service team was responsive and shipped the replacement pillow promptly, I am very disappointed with the quality of the products. They have a "1 time" return or exchange policy which is ridiculous and shady. They seem to be manufacturing and shipping 1 type of solid latex pillow but marketing it as several options. The additional information requested by the company has been submitted directly to them. I await a response. Update 2/12- The company made things right.

Still waiting on a mattress The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.

Comfort, health and sustainability with latex I’ve had a medium firm organic latex mattress for a few years. Lately my hips were so painful that I decided to try a topper to see if adding some squish would help alleviate the discomfort. I tried a 3” polyurethane topper: it was typically too warming and had that molding-to-the-body quality that is claustrophobic to me. I discovered Turmerry online; I ordered easily, and at a very reasonable price, a 3” organic latex mattress topper, which arrived within a little over a week. There was no problem even though we live in a deeply rural area. The cushioning of the topper is perfect and I’m enthused that my physical wellbeing is improving because of it. I also have very much enjoyed supporting a company that is using organically grown, sustainable resources.

The products are top notch but..... The products are top notch! But order fulfillment not quite so hot. I have made two orders in the last few months and both were incorrect. One wasn't obvious until after I'd unpacked and trying to stuff a mattress topper that had been vacuum packed back into it's packaging without the right tools wasn't going to happen. In both cases, customer service didn't seem too bothered, stuff happens after all. So DO NOT order stuff with the expectation that you'll actually get to use it right away. Also not impressed with having to leave info about my sleep habits to leave a review on a product on their site. Invasive.