Great pillows, great service I've bought three pillows from Turmerry in my first month of discovering the company. I returned the first one, the Wool Neck Contour Pillow, because the piping didn't feel comfortable. I called the company for a return code (I wish that process were a bit easier), and I also had a question about how two alternatives compared. The customer service associate was very friendly and gave me a clear answer. On her advice, I bought the Eggcrate Latex Contour Pillow. That cost less than the one I'd bought before, and I got a discount, so I had enough left over to buy the Shredded Latex Pillow, a bit of a lark because I was really just looking for a contour pillow. I really like the contour pillow, and bonus, I LOVE the shredded latex one. The shipping took a little longer than the big fish in online shopping, but I'm really pleased with the products and the company's responsiveness.

Happy Turmerry Customer I researched five online companies and found that Turmerry had the best quality, service, and price for our family. The 3 inch firm latex topper is perfect for my son.

Turmerry takes your money and cannot deliver mattresses Turmerry does not have the capacity to produce mattresses for delivery in less than two months. They run out of materials, their production unit does not function efficiently, they cannot fulfill my order even after 2 and a half months and are not able to give a date when it will be shipped. I have never encountered an online business that charges over $1000 for its products, takes a customer's money and cant fulfill an order for over two months. Do not purchase your mattress from Turmerry. There are other latex mattresses that are available that will deliver within 1 week.

Still waiting on a mattress The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.

Top Quality Latex at a Good Price Order was received faster than expected since I am also on the east coast. I have probably purchased 15-20 mattress toppers over the years including many different types of latex (Dunlop and Talalay). The 2" Dunlop in soft that I got from Turmerry was the best in terms of quality and feel. The Dunlop latex that I received from several other suppliers was rubbery, slightly irregular, and took a while to expand. The one from Turmerry popped open to full size immediately, had only a slight and pleasant odor, and was of perfectly uniform consistency. It reminded me of Talalay which is supposed to be the higher quality type and much more expensive. I also got the 1.4" Dunlop egg crate topper in soft which was also of top quality.