Duped and disappointed-Made right I originally purchased the solid latex pillow standard size with high loft and medium firmness. It was way too soft and provided 0 support. I am a 99% side sleeper with severe neck and shoulder pain/issues, as well as a herniated disc in my back. I was able to exchange the pillow for the "firm." What I received feels exactly like the same pillow I exchanged. They do not have any labels, tags, or documentation with the pillows they send. While the customer service team was responsive and shipped the replacement pillow promptly, I am very disappointed with the quality of the products. They have a "1 time" return or exchange policy which is ridiculous and shady. They seem to be manufacturing and shipping 1 type of solid latex pillow but marketing it as several options. The additional information requested by the company has been submitted directly to them. I await a response. Update 2/12- The company made things right.

Turmerry Perfect service and quick delivery. I was also extremely pleased with my disposable face mask purchase.

Fabulous products but... I'm giving this company five stars because I do want them to do well, and I really appreciate them being on point with providing customers with GREAT quality organic products. Their customer service is also really great, and they are good at getting back to me WHEN I email them. However, they don't seem to have any mechanism for letting you know when a product is delayed. So one is sitting there for weeks, if not months, wondering what is happening. They should also indicate on their website when something is not in stock. So, there is lots of room for improvement.

Topper came quickly Topper came quickly. It was compressed for shipping, no big deal. Getting the tape off, without damaging the mattress topper, was a trial in patience. No odors or issues, seems ok, I do question it’s durability. It was purchased for our Teardrop Camper bed, we only sleep on it about 40 nights a year.

Super comfortable, cloud Very comfortable, we use our topper & waterproof cover over our lovesac sofa/bed. Love the softness of the 3” topper, not hot at night as I thought. Customer service was great, response time super quick. Only 1 issue, after 7mo noticed a crack across the underside center. Most likely caused by the crease of the sofa cushions, even with a sheet beneath the topper still had a tear. Will check with company how to repair it, love, love , love this topper, even with this issue. Really super company!!!!