The products are top notch but..... The products are top notch! But order fulfillment not quite so hot. I have made two orders in the last few months and both were incorrect. One wasn't obvious until after I'd unpacked and trying to stuff a mattress topper that had been vacuum packed back into it's packaging without the right tools wasn't going to happen. In both cases, customer service didn't seem too bothered, stuff happens after all. So DO NOT order stuff with the expectation that you'll actually get to use it right away. Also not impressed with having to leave info about my sleep habits to leave a review on a product on their site. Invasive.

I Am Sleeping in Heaven! Incredible product! I am so thankful for 100%organic cotton flannel that will keep me warm and cozy during the winter months! This product far exceeded my expectations. It is so soft and luxurious and fits my deep pocketed bed and mattress cover perfectly! I can't wait to order more pillow covers to complete our multi-pillow sleeping habits! I am sleeping in Heaven!

My experience with Turmerry was very… My experience with Turmerry was very good even thought the 3" medium mattress topper did not work out for my back. The latex topper was good quality, but in my opinion, was too jiggly for me. I would order a 2" topper if I decide to try one again. Turmerry asked that I donate the topper to a charity and send proof to them. I did that and received a prompt, full refund. Thank you, Turmerry!!

Happy Turmerry Customer I researched five online companies and found that Turmerry had the best quality, service, and price for our family. The 3 inch firm latex topper is perfect for my son.

Duped and disappointed-Made right I originally purchased the solid latex pillow standard size with high loft and medium firmness. It was way too soft and provided 0 support. I am a 99% side sleeper with severe neck and shoulder pain/issues, as well as a herniated disc in my back. I was able to exchange the pillow for the "firm." What I received feels exactly like the same pillow I exchanged. They do not have any labels, tags, or documentation with the pillows they send. While the customer service team was responsive and shipped the replacement pillow promptly, I am very disappointed with the quality of the products. They have a "1 time" return or exchange policy which is ridiculous and shady. They seem to be manufacturing and shipping 1 type of solid latex pillow but marketing it as several options. The additional information requested by the company has been submitted directly to them. I await a response. Update 2/12- The company made things right.