Happy Turmerry Customer I researched five online companies and found that Turmerry had the best quality, service, and price for our family. The 3 inch firm latex topper is perfect for my son.

Turmerry takes your money and cannot deliver mattresses Turmerry does not have the capacity to produce mattresses for delivery in less than two months. They run out of materials, their production unit does not function efficiently, they cannot fulfill my order even after 2 and a half months and are not able to give a date when it will be shipped. I have never encountered an online business that charges over $1000 for its products, takes a customer's money and cant fulfill an order for over two months. Do not purchase your mattress from Turmerry. There are other latex mattresses that are available that will deliver within 1 week.

The products are top notch but..... The products are top notch! But order fulfillment not quite so hot. I have made two orders in the last few months and both were incorrect. One wasn't obvious until after I'd unpacked and trying to stuff a mattress topper that had been vacuum packed back into it's packaging without the right tools wasn't going to happen. In both cases, customer service didn't seem too bothered, stuff happens after all. So DO NOT order stuff with the expectation that you'll actually get to use it right away. Also not impressed with having to leave info about my sleep habits to leave a review on a product on their site. Invasive.

Great pillows, great service I've bought three pillows from Turmerry in my first month of discovering the company. I returned the first one, the Wool Neck Contour Pillow, because the piping didn't feel comfortable. I called the company for a return code (I wish that process were a bit easier), and I also had a question about how two alternatives compared. The customer service associate was very friendly and gave me a clear answer. On her advice, I bought the Eggcrate Latex Contour Pillow. That cost less than the one I'd bought before, and I got a discount, so I had enough left over to buy the Shredded Latex Pillow, a bit of a lark because I was really just looking for a contour pillow. I really like the contour pillow, and bonus, I LOVE the shredded latex one. The shipping took a little longer than the big fish in online shopping, but I'm really pleased with the products and the company's responsiveness.

Still waiting on a mattress The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.