Extremely Poor communication Extremely Poor communication. Placed several phone calls to check on tile that had not shipped. My phone calls were not returned. After multiple times and weeks of telling me the tile was in stock in New Jersey, I was told it was damaged and it would be months before it would be in. I have cancelled the order and I’m waiting on a refund.

The sample tile was never sent The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.

The shipment arrived with broken tiles… The shipment arrived with broken tiles but the company followed up and sent replacements. I'm impressed that they reached out to make sure everything arrived ok and made good on their product and services.

Great customer service I ordered a sample and it was shipped promptly, arrived quickly, and was in pristine condition. Very professional and very different from my last experience with another company. Thank you to those who made it happen.

First time ordering Tile online I placed a 1sf order online pf 4x4 tumbled marble for sample purposes and it was packed perfectly, and arrived in 4 business days by UPS.