Best customer service! I am an interior designer in Sonoma, CA and I will make a special trip to Country Floors for the tile selection but more importantly for the customer service, specifically Jim Eruyan who is outstanding. He understands how to work with designers and gets quotes and orders done with incredible speed and accuracy. Highly recommended!

We are a construction & design… We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

I have had the most wonderful… I have had the most wonderful experience shopping for tile with the help of Maria Ponciano! I have a very old, Country Floors backsplash in my kitchen and wanted to find something for a fireplace surround. After I found a tile on line, I requested information and a sample. Maria has corresponded with me faithfully. She helped me purchase the sample, kept me posted on it's arrival, gave me a quote for purchasing the needed tile, sent me invoices, guided me through the process when I was having technical difficulty, etc., etc. Maria was so friendly with each correspondence while at the same time being very professional and continually helpful. And, this is a very small project, though important to me. I have appreciated her help very much. I trust you value her as a member of your staff, as you should. Thank you, Maria!

Rachel Rivera always makes my day! Rachel Rivera always makes my day! I tried to place an order for samples online. First, the order took a long time to arrive and when it did get to me only half of it had shipped. I called and emailed with Rachel and she cleared it right up. The missing part of my order arrived promptly. I cannot recommend placing an order with them through the website as it seems to have some serious issues. Just call or email Country Floors directly and you will be all set.

Shipping Issues I made an order for an example tile and received the order info, but never any shipping. I had to ask twice over multiple weeks to find out what was happening with my order and when it was going to be shipped. They did overnight it when it was finally shipped, to make it better. The CS Agent was very nice and apologetic.