The mattress is ok, customer service not ok The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.

Extreme Delivery Delays but They Won't Tell You I haven't received the item I've purchased, a duvet cover, but thought I really should leave a review of the terrible communication and delivery issues with this company. My item will hopefully arrive a full three weeks after ordering with absolutely no communication from the company. I've called and emailed customer service several times, but they cannot help because the communication within the company is departmentalized. The reps don't know what goes on with production. The best answer I got was "the warehouse says they'll try to ship it in the next few days." It's been nearly a month's wait and this little duvet hasn't shipped! I'm on the fence about cancelling because they'll drag their feet with giving the money back. I recommend just gerting one from Ebay or Amazon; they're from thw same factory anyway . . . Save yourself the headache.

Greatest pillow Bought a pillow. The best I had in years!! Just as they say, it is breathable and very comfortable for my sleeping position. Also, I had put in something wrong in my address when I placed my order and I called customer service. They were so understanding and helpful. Thank you

We receive our mattress and pillows in… We receive our mattress and pillows in a timely manner. The packaging was sturdy and durable. Also, it us incredibly satisfying to take the plastic off and watch the mattress puff up! Sleeping on the bed and pillows is AMAZING!! It is so comfortable! I am a side sleeper, and my back and hips are no longer soar when I wake up. You will not be disappointed with this purchase!!

Happy with design of new bed frame (a… Happy with design of new bed frame (a little tough getting the 4th pin installed) but Fed Ex delivery person just dropped it on snowy / wet driveway (never came to door to let us know we had a delivery). Also appeared to me that mattress was coming in same shipment but looks like it may not get here until a week or so later.