The mattress is ok, customer service not ok The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.

Leesa used Fedex, Fedex and Leesa hate customers! Leesa shipped our mattress via Fedex, who dumped the mattress on our driveway. Driver didn't ring bell, despite large note on front door asking delivery drivers to RING BELL. They did not text, or call as per the agreement, or bother to haul the 110LB matress up the 15 stairs for my 73 year old wife. That's Leesa/Fedex for you. Maybe next time they'll leave a note saying "Free Mattress".

Very Quick Delivery Our items were delivered promptly and securely. I’m surprised by how quickly Leesa fulfills orders. Second time ordering a mattress etc. from them and still satisfied!

Received your mattress is thrifty time Received your mattress is thrifty time, we must say that's a heavy box! Unwrapped, stood back while it exploded and left it to recuperate on its new foundation. We slept well on it these past two nights. I'm happy, husband is, too.

The First Mattress We Love We ordered our Leesa mattress about 2 months ago. It is the first mattress we have ever owned that we LOVE. We have been sleeping so much better, with less aches and pains in the morning. Their website was easy to navigate and make a purchase. Our order was processed, arrived quickly and with no issues. The mattress arrived rolled up in a box, which concerned us at first, but after unrolling it and letting it 'rest' for a day, it was ready to sleep on. We've seriously, never slept so great. Now to find the perfect pillows....