So comfortable.. Great service on the delivery. Mattress, OMG so comfortable!! The downside is we don't want to get out of bed in the morning. Regular back ache with our old mattress has completely disappeared!! Love it......

I returned the thick Ultra Cool Memory Foam Pillow. This company offers a thicker version of its Ultra Cool Memory Foam pillow allegedly for side sleepers. This pillow is too soft to support my head when I am lying on my side. This product is defective in my view. This pillow also had a strong odor upon opening the airtight plastic bag it was shipped in. I have encountered products packaged in an extra airtight plastic bag before. Those products reeked also.

The First Mattress We Love We ordered our Leesa mattress about 2 months ago. It is the first mattress we have ever owned that we LOVE. We have been sleeping so much better, with less aches and pains in the morning. Their website was easy to navigate and make a purchase. Our order was processed, arrived quickly and with no issues. The mattress arrived rolled up in a box, which concerned us at first, but after unrolling it and letting it 'rest' for a day, it was ready to sleep on. We've seriously, never slept so great. Now to find the perfect pillows....

Came quicker than expected Came quicker than expected. Platform bed was fairly straightforward to assemble...and the mattress 'unrolling' went just fine. Only improvement would have been white glove service...manhandling my OLD mattresses was the toughest part!

Delivery delays, bad communication We timed our mattress delivery for our move-in and there have been delays, which in themselves can happen. What I do not appreciate is the complete lack of communication about it. It is not normal for me to have to call to know why my mattress hasn't arrived. Every time I call, I get different information as well. I have been sleeping on an air mattress for the past two weeks. This is not what I expected from this company.