The best pillow and quick, free delivery. The Leesa pillow is by by far the most comfortable pillow I have ever had. I have battled insomnia for years, and this pillow does the job sending me off to dreamland and keeping me there for a good night's sleep.

Happy with design of new bed frame (a… Happy with design of new bed frame (a little tough getting the 4th pin installed) but Fed Ex delivery person just dropped it on snowy / wet driveway (never came to door to let us know we had a delivery). Also appeared to me that mattress was coming in same shipment but looks like it may not get here until a week or so later.

The mattress is ok, customer service not ok The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.

Delivery delays, bad communication We timed our mattress delivery for our move-in and there have been delays, which in themselves can happen. What I do not appreciate is the complete lack of communication about it. It is not normal for me to have to call to know why my mattress hasn't arrived. Every time I call, I get different information as well. I have been sleeping on an air mattress for the past two weeks. This is not what I expected from this company.

We bought our first "bed in box"… We bought our first "bed in box" mattress from Leesa. I used the mattress quiz to choose the right bed for us, and it worked! It was more affordable than traditional mattress and comfortable.