Pillows.com kept my $$$ without any explanation or notification I ordered 2 pillows from Pillows.com. They were not comfortable at all, so I returned them. Their return policy says that they charge a $9.99 shipping fee to return items. However, Pillows.com kept $43.99. No explanation, no confirmation email, no order update in my online account. I contacted them but never got a response. Do NOT buy from Pillows.com.

We ordered two pillows We ordered two pillows, I didn’t care for one of them so I asked for an exchange and I got an answer the very next day and they sent me the one I needed and a free return label for the other I wanted to return. Very fast shipping and very friendly customer service.

Excellent quality for the price Excellent quality for the price. Cooling effective blankets but yes keep you snuggly warm also every time we love Pillows.com products!!! Excellent birthday present for my disabled son.

Fast returns!! Fast returns!!! No hassle and sent new order out quickly!!! Would definitely use again!!

Unbelievably helpful Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instructions on re-order and when received 2nd set of my king pillows, shipping receipt included in box. Paid a little more but the side sleeper version a bit higher by few dollars. Smooth transactions, receiving both orders promptly, shipping returns flawlessly easy. Great to deal with them.