The customer service was wonderful The customer service was wonderful. The Pillows arrived quickly. I had a cervical fusion and have a hard time finding a pillow for my needs. Because of issues with my neck I had to return the pillow. Customer served helped me out for the return. They sent me an email after getting a total refund. I would highly recommend them.

Unbelievably helpful Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instructions on re-order and when received 2nd set of my king pillows, shipping receipt included in box. Paid a little more but the side sleeper version a bit higher by few dollars. Smooth transactions, receiving both orders promptly, shipping returns flawlessly easy. Great to deal with them.

We ordered two pillows We ordered two pillows, I didn’t care for one of them so I asked for an exchange and I got an answer the very next day and they sent me the one I needed and a free return label for the other I wanted to return. Very fast shipping and very friendly customer service.

I received my order very quickly I received my order very quickly! Unfortunately, I did a poor job of choosing and the pillow won't work for me. I was sick for 2 weeks after I received it, so haven't returned/reordered yet, but shipping was amazingly fast!

Dream Surrender Firm is NOT equivalent to Dream Surrender Two I ordered the Dream Surrender Firm because the website claimed that it was the exact replacement for the Dream Surrender Two pillow but it wasn’t even close. The Dream Surrender Two was a cluster pillow which I fell in love with while at Embassy Suites. The one I received was one solid piece of polyester. Definitely disappointed .