Pillows.com kept my $$$ without any explanation or notification I ordered 2 pillows from Pillows.com. They were not comfortable at all, so I returned them. Their return policy says that they charge a $9.99 shipping fee to return items. However, Pillows.com kept $43.99. No explanation, no confirmation email, no order update in my online account. I contacted them but never got a response. Do NOT buy from Pillows.com.

I received my order very quickly I received my order very quickly! Unfortunately, I did a poor job of choosing and the pillow won't work for me. I was sick for 2 weeks after I received it, so haven't returned/reordered yet, but shipping was amazingly fast!

Dream Surrender Firm is NOT equivalent to Dream Surrender Two I ordered the Dream Surrender Firm because the website claimed that it was the exact replacement for the Dream Surrender Two pillow but it wasn’t even close. The Dream Surrender Two was a cluster pillow which I fell in love with while at Embassy Suites. The one I received was one solid piece of polyester. Definitely disappointed .

I absolutely love these pillows… I absolutely love these pillows everyone in my family wants one now!!

I've purchased new pillow & case from… I've purchased new pillow & case from this company back in 7/8/2022 order number 3150475 and paid $$105.18. The pillow I received didn't have much cushion and it felt too soft for me, so I wanted to return it for refund. I've called and sent email to the company, no response, so left a complaint on Better Business Bureau, but now its erased or gone. Not sure what happened. Person name Dana reached out to me with return shipping label, so I simply returned the pillow & case that was delivered. Now, company is saying the pillow does not belong to them and cannot issue refund. I will never purchase any pillows from this company as my experience with customer service is terrible.