Great Customer Service Viesso representatives are knowledgeable and accessible. They answer the phone which is basically unheard of today do everything they can to help make the buying experience a great one!

One of the worst experiences I've had… One of the worst experiences I've had with a purchase. Customer service is atrocious. Their return policy is misleading and does not state that something like a lamp cannot have been installed. I purchased a Marset Vetra pendant, and not only was the wiring to the ac/dc adapter poorly assembled, but after following the instructions to install (twice, now after I've been told I can't return it) it it is completely lopsided and will not level. Neither Marset nor Viesso has offered any sort of assistance and now i am stuck with an extremely expensive piece of junk. I would have been better off buying something from Amazon.

Bedroom set We ended up buying the Summit Amber bedroom set and were extremely happy with the whole experience. I recommend getting the white glove delivery services. They came in to set up the bedroom set and hauled away all the packaging materials.

Highest quality and customer service! Couldn't be happier with our new Ethnicraft table and bench! These items are hard to get and Alberto Santana worked closely with us to find and deliver them with amazing white glove service! He was patient, kind and responded to emails within minutes. Viesso and Alberto offer amazing customer service and the highest of quality items. Such professionalism and consistent communication is hard to find. Thank you!

Beware Beware! Viesso does not take returns on some items, but never tells you it's a final sale. They refuse to work with us. We are stuck with an over $500 Papellina rug that, unexpectedly and unlike our other Papellina rugs, is thick at the ends so our front door won't open. We have nowhere else to use it. Brand new, perfect condition, was put immediately back in the box to ship back--only they won't refund us.