Bad Service Unfortunately, my experience was the opposite of most I see here. Maybe because I had a return, which was stated to be returnable on the website (or I would not have bought it). Aside from being damage slightly upon arrival (standard these days), at first they would take it back after a restocking fee of $275. Then they flat out refused to take the item back after finding it was damaged (by them or by transport). This is terrible customer service, and Customer Service is why I buy anything anywhere. Lots of other furniture companies are amazing, why would I buy more from this company with this type of service? Good service, and you have a customer for life, and one who buys more furniture than you could imagine.

HIGHLY RECOMMEND! I had an outstanding experience with Viesso! Not only are their products gorgeous and eco-friendly (no stinky chemicals, quality woods and fabrics that will last a long time), but I'm amazed at how hands-on their customer service is. Trevor Link answered every question thoroughly, followed up promptly, made excellent design suggestions based on my needs, taste, and the photos I'd sent him, and when there was a small glitch in the delivery (not Viesso's fault; a third-party), they immediately made things right and offered a discount to boot. Then they followed up again to make sure I was happy. Who does this nowadays? Purchasing furniture can be stressful, but the entire team (Trevor, Travis, Daniel) here is a delight to work with and couldn't have been more helpful at every step of the process. I'll definitely be shopping here again.

Happy Customer… I was looking for some unique dinning modern chairs and I am extremely happy with the Romano Dining Chairs. It gave my dinning room a great modern and homie feel. Also extremely comfortable.

One of the worst experiences I've had… One of the worst experiences I've had with a purchase. Customer service is atrocious. Their return policy is misleading and does not state that something like a lamp cannot have been installed. I purchased a Marset Vetra pendant, and not only was the wiring to the ac/dc adapter poorly assembled, but after following the instructions to install (twice, now after I've been told I can't return it) it it is completely lopsided and will not level. Neither Marset nor Viesso has offered any sort of assistance and now i am stuck with an extremely expensive piece of junk. I would have been better off buying something from Amazon.

Best Quality and Service Best Quality and Service Viesso offered the best price on high quality Fermob outdoor furniture, better than we could get locally. But we thought we could pick one up instead of waiting for shipping. Then pandemic problems made everything unavailable. While the local store needed prodding, Viesso remembered our interest and let is know when the table we wanted became available again, then shipped it for free. They gave us personal, attentive service, and we could not be happier. Great selection of beautiful items too -- quality merchandise and great service! San Francisco