Beware Beware! Viesso does not take returns on some items, but never tells you it's a final sale. They refuse to work with us. We are stuck with an over $500 Papellina rug that, unexpectedly and unlike our other Papellina rugs, is thick at the ends so our front door won't open. We have nowhere else to use it. Brand new, perfect condition, was put immediately back in the box to ship back--only they won't refund us.

Customer service is atrocious Customer service is atrocious. I’ve never been ignored by a company quite like this. It has taken four follow up emails over the course of two months to receive a two sentence response. No responsibility for making a mistake and no resolution. I spent over $10k here. I’ll never make that mistake again.

Very good experience overall Very good experience overall. Viesso offers a wide selection of colors and sizes for a certain rug that I wanted, and I liked having a lot to choose from. The product they sent was well-packaged for shipping. And they were responsive when I needed to make an exchange. I would order from them again.

One of the worst experiences I've had… One of the worst experiences I've had with a purchase. Customer service is atrocious. Their return policy is misleading and does not state that something like a lamp cannot have been installed. I purchased a Marset Vetra pendant, and not only was the wiring to the ac/dc adapter poorly assembled, but after following the instructions to install (twice, now after I've been told I can't return it) it it is completely lopsided and will not level. Neither Marset nor Viesso has offered any sort of assistance and now i am stuck with an extremely expensive piece of junk. I would have been better off buying something from Amazon.

THE. BEST. EVER. I originally had never heard of Viesso but found them via Google when looking for a dining room table. They helped me choose the right size and finish, along with some design help on chairs to go with the table but not be too matchy. Throughout the sales and delivery process, their team has always been responsive, and dealing with an educated human for an expensive purchase has been a breath of fresh air. Family and friends who come in our house have all commented on the table; a few of our friends have even bought their furniture from Viesso because of the great experience we have had. They have had an equally positive experience. We did have an issue with the table -- through no fault of Viesso -- which was covered under the manufacturer's warranty. Literally, all I did was send a picture and an email to Viesso and they handled the rest. Easy. Viesso has been the best experience I have ever had with choosing, buying, fixing, etc. of any vendor. I can't sing their praises enough.