Lori Gottlieb
GBHIGHLY RECOMMEND! I had an outstanding experience with Viesso! Not only are their products gorgeous and eco-friendly (no stinky chemicals, quality woods and fabrics that will last a long time), but I'm amazed at how hands-on their customer service is. Trevor Link answered every question thoroughly, followed up promptly, made excellent design suggestions based on my needs, taste, and the photos I'd sent him, and when there was a small glitch in the delivery (not Viesso's fault; a third-party), they immediately made things right and offered a discount to boot. Then they followed up again to make sure I was happy. Who does this nowadays? Purchasing furniture can be stressful, but the entire team (Trevor, Travis, Daniel) here is a delight to work with and couldn't have been more helpful at every step of the process. I'll definitely be shopping here again.
Marta
GBAmazing quality and service We are super happy with our Woud Array Highboard. We actually ordered another piece that we didn’t love and the return process was smooth and easy. I’m not sure why others don’t understand their policy as it is very clear on the website.and is no differently than other furniture companies. Customer service was amazing.
Kristina
GBVery bad customer service. Very bad customer service. They don't answer e-mails. It took me almost a week just to find out they don't have the item in their warehouse (after numerous of e-mails and phone calls). But they already took money from my account... I canceled my booking with them. That also wasn't easy process. I'll never shop there again.
Raquel B
GBExceptional I have to say, their customer service is exceptional!! They took their time to answer all my questions. Made my purchase decision easy. Super happy with my new bar stools. Best part is that everyone complements them. Highly recommend.
Ryan
GBTHE. BEST. EVER. I originally had never heard of Viesso but found them via Google when looking for a dining room table. They helped me choose the right size and finish, along with some design help on chairs to go with the table but not be too matchy. Throughout the sales and delivery process, their team has always been responsive, and dealing with an educated human for an expensive purchase has been a breath of fresh air. Family and friends who come in our house have all commented on the table; a few of our friends have even bought their furniture from Viesso because of the great experience we have had. They have had an equally positive experience. We did have an issue with the table -- through no fault of Viesso -- which was covered under the manufacturer's warranty. Literally, all I did was send a picture and an email to Viesso and they handled the rest. Easy. Viesso has been the best experience I have ever had with choosing, buying, fixing, etc. of any vendor. I can't sing their praises enough.