Protection from Puppy PeePee and a Happy Christmas around the Corner! My daughter is bringing her 6 month old puppy home for Christmas and I wanted to be able to RELAX in my new family room and not worry that my beautiful new sectional would be at risk from an accident. The fabric is lovely - water resistant (yay!) and the fit is great. The order process was helpful and easy - I sent a photo to the help line and was advised what pieces to order and I appreciated all of the emails that let me know about the progress of my order. Price and quality are excellent!

Shipping delays... I waited over a month for my order to ship. I understand about the COVID delays. I work in retail sales and have been greatly affected with covid inventory constraints too. However, your website kept advertising 2-3 day shipping and “quick shipping times” all month long. I chatted with tech support 5 times! It took 5 times to escalate my order. It finally shipped but I am still waiting for delivery

My experience with couch-savers was… My experience with couch-savers was great! The live chat was extremely helpful because I wasn’t sure what exact size I needed to buy. She easily helped me figure out where I needed to measure on my couch.

I ordered my couch covers on November… I ordered my couch covers on November 8th and over 6 weeks later, they still hadn't been sent. The customer service staff were apologetic but nothing ever seemed to move. There was no communication and they keep blaming it on the courriers. I was so beyond frustrated at the lack of transparency and false promises that I ended up cancelling my order. Will order from someone else.

Would be nice to actually receive this… Would be nice to actually receive this item. It’s been over 2 weeks since ordered, with no one from customer service is able to tell me when the item will be delivered. Buyer beware this ships from China (I didn’t realize this when purchased), and it was not communicated that there would be such a shipping delay. When I asked to cancel the order and receive a refund, I was refused. If you need or want something within a reasonable timeframe, shop domestic for now.