Out of business and so is parent company I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.

Company must have went out of business Company must have went out of business. Placed an order and never received. Credit card charge being disputed.

I have yet to receive my order so how… I have yet to receive my order so how can I answer a survey????

Lack of communication, resolved Lack of communication. I had to open a dispute on my credit card to get this canceled and refunded. why are the charging my card if this is out of stock? Update, I did receive my refund.

Your website was very easy to use Your website was very easy to use, very easy to decide on what product we wanted. The purchasing and shipping all went very easy and smooth. This is our 2nd stove like this, we love this wood burning stove.