I have not received my fireplace it’s… I have not received my fireplace it’s do to arrive this week sometime. But so far I had a very pleasant experience with Hearthmart from the moment I decided to order it to placing the order. Loved the following up emails with all the friendly words. I myself use to work in customer services so great job. Definitely don’t feel I have to worry about reaching out in case I should have a question or concerns. Let’s hope everything will run smoothly with the fireplace but so far 5 stars from me 😉

Great shopping experience Great shopping experience! I easily found the part that I needed on their website. The price was the lowest I could find. It was quickly shipped and Heart Mart let me know when to expect the delivery. The item arrived in excellent condition due to careful packing. Excellent communication every step of the way. Highly recommend.

Lack of communication, resolved Lack of communication. I had to open a dispute on my credit card to get this canceled and refunded. why are the charging my card if this is out of stock? Update, I did receive my refund.

Great Experience The website was informative and easy to navigate. I received updates reflecting exactly where in the order/payment/shipping process my purchase was at. i received the product quickly and in good condition

We love the fireplace We love the fireplace. The delivery by Fed-ex was disappointing, however, as they left it in the middle of the driveway where it blew over. The fireplace seems to be working fine though.