We love the fireplace We love the fireplace. The delivery by Fed-ex was disappointing, however, as they left it in the middle of the driveway where it blew over. The fireplace seems to be working fine though.

Great shopping experience Great shopping experience! I easily found the part that I needed on their website. The price was the lowest I could find. It was quickly shipped and Heart Mart let me know when to expect the delivery. The item arrived in excellent condition due to careful packing. Excellent communication every step of the way. Highly recommend.

Great fireplace and service! Arrived quickly and very easy to hang on the wall. Only issue was the box was missing a remote which Hearth Mart's customer care took care of ASAP. Great experience overall with the product and Hearth Mart.

Electric Fireplace. I ordered a 36 inch electric fireplace. They said one to two weeks to ship. I received it in exactly two weeks from ordering date. It works great with or without heat and really so beautiful to just look at. Would definitely recommend anyone to purchase one.

Out of business and so is parent company I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.