I was able to find the item I needed. PROS: I was able to find the item I needed at a reasonable price. The website was easy to navigate and looked great. CONS: The use of third-party companies/apps to manage to track my item was confusing. Especially because there seems to be one free option, but also another company that charges a fee. It was a lot of extra work to understand how to track my item. In addition, there was no way to estimate how long it would take to receive my item before purchasing. This is an important factor, especially around the holidays, in determining if one would like to make the purchase in the first place

Customer service was great Customer service was great. Product as expected. Seasoning now, I'm sure I'll like it. No more moving the bacon to another pan to cook the eggs.

Terrible packaging Correct item, but terrible packaging. Shipped in the original box so very damaged box and dented. Too late to return, need to give as present.

Out of business and so is parent company I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.

Great shopping experience Great shopping experience! I easily found the part that I needed on their website. The price was the lowest I could find. It was quickly shipped and Heart Mart let me know when to expect the delivery. The item arrived in excellent condition due to careful packing. Excellent communication every step of the way. Highly recommend.