Hearth Mart provides great online service for a variety of products. I have and will continue to recommend Heart Mart and their website as well to my friends and family! I was looking for a Solo fire pit and components and came across the Hearth Mart site. I am very impressed with their website. it is very informative and has many different products for everyone's personal taste. I was able to find the products I needed and also received a 10% discount on my purchase. The communication for the order and delivery was fantastic. I did not have any issues with my packages, and they arrived ahead of the original delivery date.

Terrible packaging Correct item, but terrible packaging. Shipped in the original box so very damaged box and dented. Too late to return, need to give as present.

50" Touchstone White Sidline Fireplace !!! Although it took three shipments. FedEx damaged the first two, and the third was shipped via UPS , Ifinaly got my Touchstone Sideline 50" White electric fireplace. Jessica in customer was extremely helpful and was very prompt with messages and phone calls to make it possible. The fireplace is stunning. The flames and colors make an outstanding statement. I highly recommed Hearth Mart. Thank you Hearth Mart.

I have not received my fireplace it’s… I have not received my fireplace it’s do to arrive this week sometime. But so far I had a very pleasant experience with Hearthmart from the moment I decided to order it to placing the order. Loved the following up emails with all the friendly words. I myself use to work in customer services so great job. Definitely don’t feel I have to worry about reaching out in case I should have a question or concerns. Let’s hope everything will run smoothly with the fireplace but so far 5 stars from me 😉

Customer service was great Customer service was great. Product as expected. Seasoning now, I'm sure I'll like it. No more moving the bacon to another pan to cook the eggs.