Out of business and so is parent company I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.

Your website was very easy to use Your website was very easy to use, very easy to decide on what product we wanted. The purchasing and shipping all went very easy and smooth. This is our 2nd stove like this, we love this wood burning stove.

I was able to find the item I needed. PROS: I was able to find the item I needed at a reasonable price. The website was easy to navigate and looked great. CONS: The use of third-party companies/apps to manage to track my item was confusing. Especially because there seems to be one free option, but also another company that charges a fee. It was a lot of extra work to understand how to track my item. In addition, there was no way to estimate how long it would take to receive my item before purchasing. This is an important factor, especially around the holidays, in determining if one would like to make the purchase in the first place

Great fireplace and service! Arrived quickly and very easy to hang on the wall. Only issue was the box was missing a remote which Hearth Mart's customer care took care of ASAP. Great experience overall with the product and Hearth Mart.

Hearth Mart provides great online service for a variety of products. I have and will continue to recommend Heart Mart and their website as well to my friends and family! I was looking for a Solo fire pit and components and came across the Hearth Mart site. I am very impressed with their website. it is very informative and has many different products for everyone's personal taste. I was able to find the products I needed and also received a 10% discount on my purchase. The communication for the order and delivery was fantastic. I did not have any issues with my packages, and they arrived ahead of the original delivery date.