Your website was very easy to use Your website was very easy to use, very easy to decide on what product we wanted. The purchasing and shipping all went very easy and smooth. This is our 2nd stove like this, we love this wood burning stove.

Great Experience The website was informative and easy to navigate. I received updates reflecting exactly where in the order/payment/shipping process my purchase was at. i received the product quickly and in good condition

Terrible packaging Correct item, but terrible packaging. Shipped in the original box so very damaged box and dented. Too late to return, need to give as present.

I have not received my fireplace it’s… I have not received my fireplace it’s do to arrive this week sometime. But so far I had a very pleasant experience with Hearthmart from the moment I decided to order it to placing the order. Loved the following up emails with all the friendly words. I myself use to work in customer services so great job. Definitely don’t feel I have to worry about reaching out in case I should have a question or concerns. Let’s hope everything will run smoothly with the fireplace but so far 5 stars from me 😉

After a week my order was still not… After a week my order was still not shipped. With Amazon it would have shipped in a day. Wasn't worth the 10 dollar discount since I haven't received the product nor has it shipped.