Happy with the rugs, one issue resolved I am very happy with the rugs I bought. There was however an issue with the ordering part. Specifically, I changed my mind on the sizes I purchased and was told I could cancel within an hour of placing the order. I was well within an hour but the computer wouldn't let me cancel. From that point there were multiple other problems but Arthur in customer service got the problems solved and I'm happy with the rugs.

Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.

Terrible experience Terrible experience. I purchased the rug and they changed sizes on me during the point of sale. I called the company immediately to cancel the order (2 mins), and they could not stop the process and billed and shipped it to me anyway. Now, I am responsible for paying to ship it back to get a refund. Never do business with boutiquerugs.com

I would not recommend buying from this… I would not recommend buying from this company. Unclear return policy. Item does not look anything like the image online. Poor quality for the price point. $30 return fee, plus they will not send a return shipping label until you send them a photo of the item all packaged up and ready to be shipped back. With the way the items are packaged, it would be very difficult to reuse the packaging the rugs come with. So I needed to buy a rug shipping bag. It cost me $45 in total to return the rug and several days of waiting. Online companies I would purchase from offer a much more streamlined shopping experience.

Tigris TGS-2322 Area Rug Disappointment I have ordered at least 5 rugs from here and I have been happy with quality and look of all except my last one (Tigris TGS-2322 Area Rug) It’s really thin and floppy and the material is not good quality. Definitely a disappointment with this one. Shipping could be a little faster too.