Most Popular Rug Award goes to… This rug is beautiful and has such a great texture. I am always nervous buying rugs online, but this one did not disappoint. Almost everyone that comes into my homes asks where I got it.

Terrible experience Terrible experience. I purchased the rug and they changed sizes on me during the point of sale. I called the company immediately to cancel the order (2 mins), and they could not stop the process and billed and shipped it to me anyway. Now, I am responsible for paying to ship it back to get a refund. Never do business with boutiquerugs.com

The rug is beautiful The rug is beautiful, love it! I don’t like that the pad doesn’t fit under my rug, so I’m going to attempt to cut it. And when my dogs wrestle around on the rug, it slides off of the pad easily, so I wonder about just doing away with the pad completely, however, I worry about the rug than slipping around on the wood floor.

Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.

Quality and Customer Service Could be Improved UPDATED I purchased a rug which was, at first glance lovely. However, within two months of owning the rug it began to unravel on the edges. I contacted the company and they said they saw no defect and blamed it on the fact that I used the wrong sweeper. The rug has been in storage most of the time because of a move and I’ve swept it maybe twice - being careful to avoid the edges. At first the company said they could provide a $100 gift card, which I wasn't a fan of since I think the best customer service companies would immediately send a replacement (and ask the customer to send back the defective item) After lots of back and forth they agreed to issue a gift card to cover the total cost. In the end I’m fine with that but overall not impressed with how they initially stand behind their product or how easily the rug seam came undone I think going forward I may shop other washable rugs that seem to hold up better to everyday life.