Beautiful and Quality Rugs! Ordered 2 rugs and 2 rug pads during Black Friday. Received them all very fast. The quality of the rugs are very impressive, especially happy with how beautiful they are in person.

Middle of the road The rug was very inexpensive, so my expectations were that the rug would have some imperfections. However, this one was much thinner than the last one I purchased and it has some puckering I expect due to how the edging was sewn. Since our family is particularly hard on items this rug works, but is lacking in quality. I was hoping for a bit better quality.

Garbage return policy, rude customer service Bought online because we thought their return policy was good in case we needed a different size/color. Little did we realize it would send us down a rabbit hole where their customer service is forcing us to pay for returns and keeps changing the policy from what is shown online.

WE LOVE OUR NEW RUG WE LOVE OUR NEW RUG! The rug arrived quickly, in perfect condition, and it is BEAUTIFUL. We will 100% be purchasing again. We were nervous to purchase and it took a long time to decide which rug to buy because there were so many great options, but we are so glad we chose this rug. We will likely be purchasing another in the future to change things up from time to time, and we will probably be purchasing runners as well. Don't hesitate-- purchase NOW.

Quality and Customer Service Could be Improved UPDATED I purchased a rug which was, at first glance lovely. However, within two months of owning the rug it began to unravel on the edges. I contacted the company and they said they saw no defect and blamed it on the fact that I used the wrong sweeper. The rug has been in storage most of the time because of a move and I’ve swept it maybe twice - being careful to avoid the edges. At first the company said they could provide a $100 gift card, which I wasn't a fan of since I think the best customer service companies would immediately send a replacement (and ask the customer to send back the defective item) After lots of back and forth they agreed to issue a gift card to cover the total cost. In the end I’m fine with that but overall not impressed with how they initially stand behind their product or how easily the rug seam came undone I think going forward I may shop other washable rugs that seem to hold up better to everyday life.