Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.

Will buy again! Boutique rugs provides a quality product at reasonable and affordable pricing. I had a small issue with one of the three rugs that I ordered. I reached out to customer service and within 24 hours they corrected the issue and provided an alternative. They were quick to arrive and look great in my new home!

Garbage return policy, rude customer service Bought online because we thought their return policy was good in case we needed a different size/color. Little did we realize it would send us down a rabbit hole where their customer service is forcing us to pay for returns and keeps changing the policy from what is shown online.

False advertising, not machine washable. The website clearly says that rugs up to 8x10 are machine washable. That's the only reason why I ordered from them. The 8x10 rug I got was not even close to fitting in my large machine. My 8x10 Ruggable rug fits in my washing machine easily. Misleading advertising that led to me purchasing something that didn't have the only feature that I cared about.

Terrible experience Terrible experience. I purchased the rug and they changed sizes on me during the point of sale. I called the company immediately to cancel the order (2 mins), and they could not stop the process and billed and shipped it to me anyway. Now, I am responsible for paying to ship it back to get a refund. Never do business with boutiquerugs.com