Happy with the rugs, one issue resolved I am very happy with the rugs I bought. There was however an issue with the ordering part. Specifically, I changed my mind on the sizes I purchased and was told I could cancel within an hour of placing the order. I was well within an hour but the computer wouldn't let me cancel. From that point there were multiple other problems but Arthur in customer service got the problems solved and I'm happy with the rugs.

Be very careful when using a gift card Be very careful when using a gift card! Example: if you buy a rug for $300, use a $100 gift card, $200 on your credit card, then return the rug, they will refund $280 (-$20 restock fee) to a gift card. They do not care if you paid any portion with your credit card! If they see a gift card was used, your entire refund will go to a gift card to Boutique Rugs. It is so ridiculous!!

Garbage return policy, rude customer service Bought online because we thought their return policy was good in case we needed a different size/color. Little did we realize it would send us down a rabbit hole where their customer service is forcing us to pay for returns and keeps changing the policy from what is shown online.

False advertising, not machine washable. The website clearly says that rugs up to 8x10 are machine washable. That's the only reason why I ordered from them. The 8x10 rug I got was not even close to fitting in my large machine. My 8x10 Ruggable rug fits in my washing machine easily. Misleading advertising that led to me purchasing something that didn't have the only feature that I cared about.

Beautiful and Quality Rugs! Ordered 2 rugs and 2 rug pads during Black Friday. Received them all very fast. The quality of the rugs are very impressive, especially happy with how beautiful they are in person.