I would not recommend buying from this… I would not recommend buying from this company. Unclear return policy. Item does not look anything like the image online. Poor quality for the price point. $30 return fee, plus they will not send a return shipping label until you send them a photo of the item all packaged up and ready to be shipped back. With the way the items are packaged, it would be very difficult to reuse the packaging the rugs come with. So I needed to buy a rug shipping bag. It cost me $45 in total to return the rug and several days of waiting. Online companies I would purchase from offer a much more streamlined shopping experience.

Be very careful when using a gift card Be very careful when using a gift card! Example: if you buy a rug for $300, use a $100 gift card, $200 on your credit card, then return the rug, they will refund $280 (-$20 restock fee) to a gift card. They do not care if you paid any portion with your credit card! If they see a gift card was used, your entire refund will go to a gift card to Boutique Rugs. It is so ridiculous!!

avoid ordering from here avoid ordering from here. rug fell apart within a few months. absolutely horrible customer service. they do not care about their customers.

Quality and Customer Service Could be Improved UPDATED I purchased a rug which was, at first glance lovely. However, within two months of owning the rug it began to unravel on the edges. I contacted the company and they said they saw no defect and blamed it on the fact that I used the wrong sweeper. The rug has been in storage most of the time because of a move and I’ve swept it maybe twice - being careful to avoid the edges. At first the company said they could provide a $100 gift card, which I wasn't a fan of since I think the best customer service companies would immediately send a replacement (and ask the customer to send back the defective item) After lots of back and forth they agreed to issue a gift card to cover the total cost. In the end I’m fine with that but overall not impressed with how they initially stand behind their product or how easily the rug seam came undone I think going forward I may shop other washable rugs that seem to hold up better to everyday life.

Beautiful and Quality Rugs! Ordered 2 rugs and 2 rug pads during Black Friday. Received them all very fast. The quality of the rugs are very impressive, especially happy with how beautiful they are in person.