Tracking info given late and item never arrived the customer service on this occasion was not very good. they didn't bother sending tracking information for delivery and when i messaged them it took them several days to respond only for them to say it was apparently was delivered over the weekend when it never even turned up! the tracking information didn't even match up and no response from them to send another mattress. had to raise a dispute with paypal just to get something done with the issue.

We love this. We love this. The mattress arrived and was easily unpacked. A nice little touch off a box cutter inside the pack, therefore there was no risk of damaging the mattress when unpacking it. It took a little while to fully inflate, as expected. Eventually over a few days it fully inflated. In my opinion, this is the most comfortable mattress I have a pleasure to sleep on. I would highly recommend this for price, quality and comfort. A letter word of warning; it is very very heavy, definitely needs 2 if not 3 people to manoeuvre it into place. Especially if like me, you have a very small house. We wrestled with it to get it up the stairs and over the banister, before we were able to get it in the bedroom, and believe me it took an awful lot of effort, but we'll worth it. 😊. Good luck .

Fantastic matress Fantastic matress. No more tossing and turning feel like this will be a life changer. Woke up this morning totally refreshed and no aching lower back. I would describe this matress as heaven on a bed. Superb.

Comfortable Mattresses, Great Customer Service, Definitely Recommend! Amazingly comfortable mattresses, and really friendly customer service. I would certainly recommend. Mattresses arrived quickly and well packaged. My partner found the topper that we bought to be too warm, (which is an issue with all memory foam, not specific to Inofia), and though found it nothing but comfortable I contacted Inofia who were wonderfully helpful and resolved our issue very quickly.

Never turned up Ordered a mattress, shipped in a day, never turned up and out of the blue got a message that it's been refunded. No reasons given. At least it's been refunded....