Less than reasonable customer service I haven’t received the door yet, so I’ll rate the company on customer service only. I was disappointed that I couldn’t talk about any changes to the door, no matter how small, without listening to the company line, “that’s custom, 4 to 6 extra weeks and double the price”. Should you have to double the price of the door just to lower a hinge or remove some of the decorative iron? Very frustrating. On the other hand, everyone was pleasant and very receptive when I needed the invoice resent.

Beware Order door from picture on line that showed a product that was finished. They sent the door unfinished. That wasn't so bad but when I went to inquire I received a rather rude message back. Plus I had to pay an additional $75 when the door was delivered for use of a forklift. All of this may have been disclosed in "fine print", but the experience was less than satisfactory.

All of the great reviews are justified All of the great reviews are justified. I contacted Nick's Building after seeing their billboard along the highway. The price and selection were far better than anything I was able to find with local companies. The ordering and billing process were seamless, and they followed up with me regularly to update me on the completion date. I am thrilled with the quality of the door, finish, and glass. Highly recommended.

Highly DO NOT recommend this business Highly DO NOT recommend this business. 5K new wood exterior door has water intrusion after the very first rain. The installer confirms the product is defective, improperly waterproofed and sealed. Leaks by the glass panels, leaks by the wood panels. No customer service gesture/solution offered of any kind, claims the insufficient overhang versus the apparent inferior product. No way to contact the management instead being told by customer service they will hang up on me if I were to talk to them anyways. Run arounds for 2 weeks to be able to address this with anyone. Ultimately will be pursing legal action.

Bought front door Bought front door, sent incorrect door jamb. Nick's attitude was THEY NEVER make mistakes. I had to send photos showing measurements and ship door jamb back 6'' x 8' to possibly receive replacement. I went to a local mill ordered correct jamb and made sure to TELL OTHERS NOT TO ORDER FROM NICK'S. So far I know of 2 that went some where else.