Excellent Customer Service First time customer and was very worried. It turned out to be a superb experience. Bought 4 dining chairs but one had a crack. Emailed them the picture on the same night and they responded the next day, agreeing to send a replacement chair. Received the chair few days later. This is exceeding my expectation. Very impressed.

I'm just amazed at the customer service… I'm just amazed at the customer service we received from Decor Market today! We ordered a patio conversation set and realized one of the chairs was defective. Rather than packaging up the entire set for a return, they allowed us to keep or donate the set and gave us a full refund.

Excellent Customer Service Excellent customer service. Had a small issue with our delivery and they promptly fixed it. Their communications via email were steady and they got back with me within minutes/hours or my notes. Will definitely order from them again!

Buyer Beware!!~~~~~~Sham of a company Buyer Beware!!~~~~~~Sham of a company! They knowingly sell items they do not have in stock. Charge you and say it will ship in 2 days then weeks later tell you in may be in stock in October!! Yet they charge you!! I despise low brow con artist like this. AVOID! And you better refund my $ bc I have all the time in the world to tweet, Post, file BB reports so others don't have to deal with your nonsense. 😡

TERRIBLE CUSTOMER SERVICE..currently still waiting on delivery of couch. Where to begin. I ordered a couch from Decor Market in November, it is now nearly January and I'm still waiting on the couch to be delivered. I have called and emailed them several times (atleast 5 times), speaking with a different customer service rep each time who assured me they'd look into my order and get back to me. The first time I called, which was nearly 3 weeks after my order, I spoke with a gentleman who said my order should have shipped and he does not know why it hasn't, but that they'd look into it and call me back the next day. Of course, no one called me back. Days go by, I call again and this time its a woman I spoke with who asks me "Are you sure the couch wasn't shipped and you just weren't home to receive it?" ...well considering I never received an email with tracking or any order related updates, how would I know?! She says she will look into the order and also check on why no one got back to me, and assures me this time someone will call me back THAT same day. Again, no one calls me back. I wait a few days, then I decided to send their customer service email a message stating everything that has happened thus far, and my disappointment in the complete lack of follow through. Lo and behold, someone calls me back that next morning and states that they've been having company issues because their Director left recently, but that I will receive my order and that an email will be sent within 48 hours with tracking information. Guess what....never received that email. A few more days go by, and now I receive a call from their shipping carrier asking me what days I'll be home so they can deliver the couch. They asked me whether December 28th would work between 9:00AM-1:00PM, I said sure thats fine. The gentleman said that someone would be calling me back to confirm the delivery for that date/time. Again, never received a confirmation call or any email related to tracking information. December 17th, I decide to call Decor Market customer service to check whether or not this couch is actually being delivered. The woman I spoke with (Lily?) had no idea what was going on with my order, asked me if I was aware it was being delivered LTL, I said well you guys never sent me any information related to the delivery so apparently not. She puts me on hold and tries to track it, then tells me it will get delivered at 9:00PM tonight. I was seriously like, you have to be kidding me right because I'm not even home. I told her someone called me previously and asked whether December 28th between the hours of 9:00AM-1:00PM would work and I said yes, so why would it be delivered so late at night without any prior notice. She cannot provide me with any information and asked that I call the carrier directly. Update, it is now 12:30PM on December 28th and the couch is not here. I call the carrier and they said there hasn't been any delivery attempts, but that they could schedule the delivery if I give them some dates and times that work for me next week. At this point, I'm furious because I had to rush home from out of town to be home to receive the delivery and its not even scheduled to be delivered. Moral of the story, do yourself a favor. DO NOT ORDER from Decor Market, it is not worth the slight discount. I feel like my money has been taken and goods not delivered. I have never in my life had this type of issue ordering furniture online. Their customer service reps do not care about what happens to your order after they've taken your money. I'd give them ZERO stars if I could.