Amazing company Amazing company. Great service. Beautiful products!

Ordered a week ago from their website… Ordered a week ago from their website that said same day dispatch (reason for my order). One week on nothing dispatched and the only response i've had is someone in the warehouse is "Looking into it". I've requested a refund to order else where (as I had a time scale) and have had no response despite requesting this twice. They debited the £185 on day one and never sent any order confirmation either so had to mail to to get an order ID. Not great. It shoulnd't take a week with no feedback when your order is misplaced/lost at their end to get it sorted.

Perfect Perfect! Friendly service, fast delivery! Top!

Product is substandard. Quality control to be stepped up! I ordered two garden hose and antler bracket sets, but both were damaged. They keep replacing them, but they keep arriving chipped or the holes in the brackets don’t align with the nodules on the horns. It’s been a very frustrating couple of months trying to get this sorted and although the customer service team have been very patient and accommodating, it’s sad that the product is a disappointment. Finally I received a set that wasn’t chipped as I recommended that they bubble wrap it, only to have the nodules not align again with the bracket which means that the bracket doesn’t sit flush to my wall. The whole thing rocks back and forth and feels very loose. So disappointed with this “luxury” garden set.

Love my gold hose Love my gold hose. Bought this one for a gift as I had been given one a few years ago and I absolutely love mine. My friend was thrilled. Not only is the hose beautiful but it is excellent quality.