Spent 5k on a new griddle Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale. Was suppose to install today but came & “dropped off” griddle…. 9 weeks after I was told would be installed. Buyer Beware

Waited 3 weeks for my bbq never… Waited 3 weeks for my bbq never received no one knows where it is order form has been lost at the warehouse communication skills none they didn’t even care that I wanted a refund

My BBQ Galore Grand Turbo is only ok. My BBQ Galore Turbo STS is generally well made, but still far from great. For a Stainless Steel Grill, it mostly is, but not all. Found out that the grate is only glad in SS, and the core is iron metal. Which over time fails @$100/set delivered. Burners are very thin SS Sheet metal and fail after a few years, $300/set delivered. Not cast SS like my previous BBQ Galore Captn Cook. The Ceramic Flame Tamer Briquette are also a poor choice over Stainless steel hoods, and cost over a $100/set to replace. The burner igniters also corrode and fail, and have to be replaced every couple of years. The mounting blocks for the caster wheels are also metal and rusted right through. The design of the grill allows rain water to enter the grease pan and the cupboard storage areas under the grill. So a cover is not just a good idea it is required. However the corners of the wing shelves are so squared off and pointed that it is extremely easy to shred a grill cover if one is not super, super careful when putting it on or taking it off. In summary it cooks great, even heat, but very expensive to own and maintain.

Bought Kamado Joe- waiting 3 months and… Bought Kamado Joe- waiting 3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other stores. When I made a complaint , they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up. Id suggest buy a big green egg from someone else as bbq galore have exclusive distribution of kamado joe and the service ive experienced from them has been completely unsatisfactory.

The customer is not right Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in the day that the knob that controls the propane is damaged and or inoperable. To make a long story short...I lost my s..t talking to the Encinitas store. I wanted someone to come out to repair or replace today. No can do. Told them to come and pick it up and give me a refund or send a new one. They seem fine with picking it up. Of course, I haven't seen the money yet and I suspect I'll get hosed on that as well. An example of laziness because they can. The delivery set up guys should carry a propane bottle to ensure that it works prior to leaving.