shipping damage Smoker is great there was a few issues upon receiving the smoker the fan shroud was bent and fan did not work but customer service shipped one right out and everything works great

Slow shipping. No communication. I placed my order a week ago today. Finally contacted customer service this morning. Got a reply that it would ship today, along with a tracking number, saying that it should arrive in a few days. Okay, but could they not have just communicated a little bit. I live in Arizona, and it ships from California. It takes 10 days??? Poor service.

Spent 5k on a new griddle Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale. Was suppose to install today but came & “dropped off” griddle…. 9 weeks after I was told would be installed. Buyer Beware

Spent a few weeks doing the research… Spent a few weeks doing the research and shopping around in July for a $10k outdoor kitchen. Chose Barbeques Galore and was told it would be a month for delivery (mid August), then was told mid October, now I call up today (early Sept) only to be told it's now going to be December (if it turns up at all). If I hadn't have called I'd be waiting until mid October to find this out. Don't deal with these guys if it isn't in stock - no people skills whatsoever. No idea what the quality of the kitchen would have been like as we didn't actually receive it, but based on some of the comments below re warranty I'm thinking maybe we dodged a bullet now.

Easy Transaction Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to be concerned, I had no issues with the purchase, shipping, or delivery. (Shipped all the way from CA to PA in about a week.) Delivered on an 18 wheel truck then brought down my driveway into my garage by a forklift. I would highly recommend buying the big joe 3 from bbq galore!