Waited 3 weeks for my bbq never… Waited 3 weeks for my bbq never received no one knows where it is order form has been lost at the warehouse communication skills none they didn’t even care that I wanted a refund

Can’t not recommend this at store Can’t not recommend this at store. Customer service is awful. Went into look at replacing a Cabana Coast lounger in Sept 2021. Dealt with a part time employee, who went back to school and did not follow up. Went in several times to inquire and was told Would have to wait until she returned????no hand off to another staff member? Next thing I know a lounger arrived with my name on it at a cost of $3000 and it is absolutely nothing like my current outdoor set. Was given a choice of purchasing the lounger or a restocking fee of $1500. Since I didn’t document communication from the beginning, moving forward I emailed all communication. I am getting ghosted by the store manager, who at the time said she work to resolve the issue. Extremely bad customer service.

Spent a few weeks doing the research… Spent a few weeks doing the research and shopping around in July for a $10k outdoor kitchen. Chose Barbeques Galore and was told it would be a month for delivery (mid August), then was told mid October, now I call up today (early Sept) only to be told it's now going to be December (if it turns up at all). If I hadn't have called I'd be waiting until mid October to find this out. Don't deal with these guys if it isn't in stock - no people skills whatsoever. No idea what the quality of the kitchen would have been like as we didn't actually receive it, but based on some of the comments below re warranty I'm thinking maybe we dodged a bullet now.

Satisfied customer Had the product i needed in stock, when other companies did not. It was easy to order, and was shipped immediately. I believe we ordered on Tuesday, it arrived today. Happy customer

Great Service by BBQs Galore BBQs Galore sold my husband and a radiant grill years ago, a grill about which we cannot sing the praises more highly!!!! And, they continue to service the grill when necessary. In this instance, we bought a simple cover for the grill!