Barbeques Galore - Incompetent at best Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At no stage did Barbeques Galore call me to rectify the situation. It took 6 weeks for this incompetent company to resolve an issue that they created. But wait, there is more.. they send the correct bbq but don’t pick up the wrong one.. I will never shop here again after this experience. I understand mistakes can happen however this situation should have been dealt with immediately and made a priority, especially considering the amount of money spent. 6-8 weeks is ridiculous. If you’re looking for a bbq and another company stocks it, do yourself a favour, buy there instead.

Prompt response and a refund was credited and the ad has not reared it's ugly head since Ordering and delivery went fine, but a short time after I placed the order I started receiving ads , lots of ads.. the ads, all from Barbeques Galore, offered the product I had just ordered at a lower price and that the item was a clearance item and nonreturnable. Not disclosed when the order was accepted..

My BBQ Galore Grand Turbo is only ok. My BBQ Galore Turbo STS is generally well made, but still far from great. For a Stainless Steel Grill, it mostly is, but not all. Found out that the grate is only glad in SS, and the core is iron metal. Which over time fails @$100/set delivered. Burners are very thin SS Sheet metal and fail after a few years, $300/set delivered. Not cast SS like my previous BBQ Galore Captn Cook. The Ceramic Flame Tamer Briquette are also a poor choice over Stainless steel hoods, and cost over a $100/set to replace. The burner igniters also corrode and fail, and have to be replaced every couple of years. The mounting blocks for the caster wheels are also metal and rusted right through. The design of the grill allows rain water to enter the grease pan and the cupboard storage areas under the grill. So a cover is not just a good idea it is required. However the corners of the wing shelves are so squared off and pointed that it is extremely easy to shred a grill cover if one is not super, super careful when putting it on or taking it off. In summary it cooks great, even heat, but very expensive to own and maintain.

I ordered an outdoor dining setting in … I ordered an outdoor dining setting in early Sept which has just arrived and it is now mid Oct. I didn't mind the wait as I was excited to be getting a new one. The outdoor setting came in boxes which wasn't a problem but 4 chairs were in a box and two were on their own. On setting the chairs up I noticed 4 chairs (which were in a separate box had foot tips on them and the two chairs on their own are missing their foot tips so currently they will scratch my tiles. I keep ringing BBQ Galore and no-one answers their phone....Pretty disappointed!!!!! What would you do?

Slow shipping. No communication. I placed my order a week ago today. Finally contacted customer service this morning. Got a reply that it would ship today, along with a tracking number, saying that it should arrive in a few days. Okay, but could they not have just communicated a little bit. I live in Arizona, and it ships from California. It takes 10 days??? Poor service.