Slow shipping. No communication. I placed my order a week ago today. Finally contacted customer service this morning. Got a reply that it would ship today, along with a tracking number, saying that it should arrive in a few days. Okay, but could they not have just communicated a little bit. I live in Arizona, and it ships from California. It takes 10 days??? Poor service.

Spent 5k on a new griddle Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale. Was suppose to install today but came & “dropped off” griddle…. 9 weeks after I was told would be installed. Buyer Beware

Barbeques Galore - Incompetent at best Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At no stage did Barbeques Galore call me to rectify the situation. It took 6 weeks for this incompetent company to resolve an issue that they created. But wait, there is more.. they send the correct bbq but don’t pick up the wrong one.. I will never shop here again after this experience. I understand mistakes can happen however this situation should have been dealt with immediately and made a priority, especially considering the amount of money spent. 6-8 weeks is ridiculous. If you’re looking for a bbq and another company stocks it, do yourself a favour, buy there instead.

Waited 3 weeks for my bbq never… Waited 3 weeks for my bbq never received no one knows where it is order form has been lost at the warehouse communication skills none they didn’t even care that I wanted a refund

BBQ Galore has always been responsive… BBQ Galore has always been responsive and what I have ordered has arrived in good shape and fit. The quality of the BBQ I bought and had installed in our outdoor kitchen is durable and works very well.