Horrible customer service Horrible customer service. I returned a wind guard that was useless and did not fit. I have not to date received a refund on my cc. They said the credit card refunding process does not work. Haha but it works to take the money. Insane. Now they tell me they sent a check of course it never came. They don’t answer the phone. They are not legit obviously. It’s a scam company and not ethical at all

Spammers These a-holes began practice of sending SPAM text messages from different numbers to advertise their s-tty products. No way I’ll be buying anything from these imbeciles.

Supreme Customer Service The Google Reviews speak for itself. 5 stars I have worked for this company for 3 1/2 years now. I have never experienced better customer service not only from the owners but also from the delivery team.

Ordered a firepit in April. Finally gave up. Ordered a firepit in April. I just cancelled the order after endless issues trying to get it shipped, including having them contact me about a shipment that evidently had my name on it in error. Lot's of excuses by people who don't have any idea what they are doing. I asked for my money back finally after yet another rep read back notes about past calls (I've had to call at least 6 times due to ordering and scheduling issues) that did not reflect our conversations at all. Feels like a scam. I doubt I would have ever received the item yet they were paid for it months ago.

Waited almost 4 moths for a firepit I… Waited almost 4 moths for a firepit I ordered. the freight company they used for door delivery refused to pull into my street or driveway and said could only unload it on the side of a busy highway. Backyard was suppose to get another freight company to deliver it but didn't hear anything for 3 three weeks. Just called today to find out it was shipped back to manufacturer after they supposedly tried to call me "constantly" for 3 weeks. They shipped it back but didn't refund my money! I called them today and didn't even get an apology after waiting for almost 4 months and hiring the originally "crappy" freight company. Do no buy anything from these people, especially a firepit.