Delivery to wrong address The delivery company called to confirm delivery place and time. Delivery place was wrong - was the billing address. I spent a frustrating hour trying to contact and then confirm the real delivery address with the delivery contractor. My purchase arrived three days after their first telephone call. The delivery address posted on the item at delivery was the billing address. I checked the emailed order confirmation and the correct delivery address was shown which is not the billing address. It would appear the billing address has been wrongly used to print the delivery address. Additionally I asked the delivery person if he could help me get the product around the back of my house. He was completely unhelpful.

Horrible customer service Horrible customer service. I returned a wind guard that was useless and did not fit. I have not to date received a refund on my cc. They said the credit card refunding process does not work. Haha but it works to take the money. Insane. Now they tell me they sent a check of course it never came. They don’t answer the phone. They are not legit obviously. It’s a scam company and not ethical at all

GREAT COVER, GREAT PRICE, GREAT SERVICE I looked for a long time trying to find a bowl cover for my Frontgate firepit. It comes without one. Finally found it at All Backyard Fun. Stephanie answered my questions in a professional manner, took my order, and the next thing I knew, I had a gorgeous cover that matched the finish on my pit. Now the Oregon rain splatters harmlessly as I gaze out the window longing for a little clear weather to enjoy the fire. I’m going to alert Frontgate to its existence because some type of cover is needed.

not pleased with delivery schedule The product arrived in good condition, was packaged well and easy to assemble. I was not pleased with the freight company that was hired. The ship window was noon to 6 pm and the product arrived in the at 5:30. I asked the freight company for a shorter window and they would not comply. I live alone so I had to take 1/2 day off work for this delivery so whatever I saved on this purchase was offset by lost hours at work.

Oriflamme Gas Fireplace is Wonderful!! We are loving our new Oriflamme gas fireplace! It was delivered in a timely fashion, was easy to put together and even easier to operate! The propane tank is hidden and it looks absolutely wonderful on our deck! It puts out plenty of heat and is beautiful to look at! We've already had to refill the tank twice because we've used it so much! Next order of business, order a spare tank!