Shipped the completely wrong item Shipped the completely wrong item. Wrong size, wrong description, did not match the picture. Now they want me to pay the cost to ship it back to Turkey. Shipping would be 3 times cost of rug. They said I'll get a partial refund....they lied,I got nothing. UPDATE: Your reply is not true. You agreed the rug was wrong by email. You promised a refund but didn't issue it.Where is my refund?

Absolutely awful Absolutely awful. I ordered this rug, the wrong rug arrived. I asked them to send out the correct rug. Instead they cancelled my order! I re-ordered .. Waited waited and AGAIN they have sent the wrong rug! To receive the correct rug will have taken months, and customer service is so slow!

Zero stars Zero stars! Scam site. No confirmation receipt except for credit card payment. No way to track order or confirmation number. This is a site through turkey. Beware! Reported as fraud.

EXTRAORDINARY RUG!! OMG!! This rug is simply fantastic. And an incredible bargain as well. I waited a few months before writing this review so that I could see how it held up. It is extraordinary. It cleans very easily either with a vacuum or even just with a moist cloth. It is lustrous and completely transformed my living room. YAY!

Horrendous customer service While they do have pretty rugs it’s unfortunate the customer service is not great. The website is misleading and doesn’t let you know it’s coming from another country (making returning basically impossible) and when not receiving a rug for several months, and asking to cancel the item - said it was being canceled and then shipped several months later and not made whole is concerning. The response was less than appropriate from them stating “I hope karma comes your way…” I would avoid using them at all costs unless you order the rugs through Amazon to take them out of the equation for purchasing.