The quality of the rugs are not great The quality of the rugs are not great. They are vey thin and Fame Rugs lies to their consumers; I have been waiting almost 3 weeks for my final rug (we ordered 3) to even be picked up by FedEx. I have spoken to chat representatives numerous times only to be told that my shipping information will get updated when it gets updated.

EXTRAORDINARY RUG!! OMG!! This rug is simply fantastic. And an incredible bargain as well. I waited a few months before writing this review so that I could see how it held up. It is extraordinary. It cleans very easily either with a vacuum or even just with a moist cloth. It is lustrous and completely transformed my living room. YAY!

This is the WORST company This is the WORST company. SCAMMERS! Do NOT buy from them! Taken my money (£300), no confirmation email and now ignoring my emails.

NEVER AGAIN - Doesn't stand behind their products Bought a washable rug from them. The description explicitly said it was washable. We washed it cold water, gentle cycle with gentle detergent and air dried it. Rug was absolutely ruined - fabric pilled up and rug shrank substantially -and this company refused to stand behind their product. I will never buy a rug for this place again.

Horrendous customer service While they do have pretty rugs it’s unfortunate the customer service is not great. The website is misleading and doesn’t let you know it’s coming from another country (making returning basically impossible) and when not receiving a rug for several months, and asking to cancel the item - said it was being canceled and then shipped several months later and not made whole is concerning. The response was less than appropriate from them stating “I hope karma comes your way…” I would avoid using them at all costs unless you order the rugs through Amazon to take them out of the equation for purchasing.