Nice rug! Rug is of a good quality and looks pretty in my living room. Delivery was slightly delayed because of the COVID situation but seller response to questions was quick and kept me up to date on the delivery situation.

Hats off to good customer service I just ordered my new rug. I haven’t received it yet but in speaking with Mary, she has been very accommodating and has given me great customer service. I look forward to enjoying my new rug soon. Thanks Mary.

The quality of the rugs are not great The quality of the rugs are not great. They are vey thin and Fame Rugs lies to their consumers; I have been waiting almost 3 weeks for my final rug (we ordered 3) to even be picked up by FedEx. I have spoken to chat representatives numerous times only to be told that my shipping information will get updated when it gets updated.

Never received order... Placed an order in the beginning of January 2023. Did not receive my order even a month later, asked and they said they are in the earthquake region which is why it is taking so long but they would update me on the status soon. I've sent multiple inquiries and they have stopped responding and it is now almost April of 2023 and no order, response, update or refund. This site is FRAUD.

Terrible customer service buyer beware Terrible customer service!!and they hide the contact info! I’m Not happy with the rug I received but returning it will Be more cost than it’s worth and the hassle. Buyer beware.