NEVER AGAIN - Doesn't stand behind their products Bought a washable rug from them. The description explicitly said it was washable. We washed it cold water, gentle cycle with gentle detergent and air dried it. Rug was absolutely ruined - fabric pilled up and rug shrank substantially -and this company refused to stand behind their product. I will never buy a rug for this place again.

Where is my 2nd rug … I ordered 2 rugs in November. I received one, which I am happy with. My second rug was shipped to the wrong address and I had to bend over backwards to get in touch with someone about it. They promised that a replacement rug would be shipped a week ago…. Of course it has not shipped and nobody is answering my messages on how to get it to ship! I don’t think I have ever left a review for anything but I feel compelled to because of how frustrating this experience has been. It’s too bad bc I do love the first rug I received… but I wouldn’t order another one because of the horrible time I’ve had trying to track down this second rug. Bummer

This is the WORST company This is the WORST company. SCAMMERS! Do NOT buy from them! Taken my money (£300), no confirmation email and now ignoring my emails.

Absolutely awful Absolutely awful. I ordered this rug, the wrong rug arrived. I asked them to send out the correct rug. Instead they cancelled my order! I re-ordered .. Waited waited and AGAIN they have sent the wrong rug! To receive the correct rug will have taken months, and customer service is so slow!

Best Customer Service Ever... Although I wasn't completely satisfied with the look of the rug I chose, I've never had better customer service in my life. In retrospect, I believe I should have contacted the company first, instead of a public comment regarding my disappointment. The company contacted me immediately and asked ME how to make things right. Who does that these days? Who actually converses with their customers directly? If you find a product you like, give Fame a try. They seem to be the kind of company anyone would want to do business with.