I was double charged for a $4179.99… I was double charged for a $4179.99 Tempurpedic mattress and it took me 9 months to resolve it with my bank bc the Sleep Galleria corporate office does not know how to respond to customer inquiries. Hours and days of my life this took and 6 different appeals on the bank's decisions not to credit my card for the duplicate charge. Feb '23-Oct'23 while charging interest. Worst experience of my life. Go somewhere else. Their accounting practices are questionable. Check out their corporate office reviews as you are at their mercy.

All of these negative reviews seem to… All of these negative reviews seem to be true. I ordered a titan pro vigor 4 in February. A week later I was advised to switch my order because that chair is no longer in stock. It’s April and the other chair hasn’t arrived, no updates and the number on there website says I’m calling during non business hours which I’m not and the rep who contacted me to place the order no longer works there.

I had a very good experience with Sleep… I had a very good experience with Sleep Galleria. I ordered a massage chair, had some questions and they were very responsive. They shipped my chair three business days after my order was placed. I also got an amazing deal for the chair that another company said "I don't know how they are offering that chair at such a discount!" If you want fast shipping, responsive customer service and a potential discount that nobody can match, I would recommend you check out Sleep Galleria.

Told me they were under new management… Told me they were under new management so ignore past reviews. Not true. Terrible. Sent cheaper chair then ordered and kept saying they would correct it but they didn’t. Beware of what their customer support person tells you. It’s not the truth.

Gift Card Scam - Bad For Business I purchased a mattress from Sleep Galleria and never received the $300.00 Visa gift card promised, even after numerus follow ups. I've been following up almost every week and have not received any updates, responses or acknowledgement from "support@sleepgalleria . com". Yet, every time when I called for a status, I've been told to email support@sleepgalleria . com. There's a 90 day waiting period to file for the gift card. Not sure if I can even dispute the charge since it's pass 90+ days from purchase. I called the manager at the location where I purchased the mattress, he said gift card is handled by Corporate. No responses from Emily at Corporate to date.