I bought a 1621$ Tempur-Pedic mattress… I bought a 1621$ Tempur-Pedic mattress from them in early September 2023. They did not deliver it till October 2023. After that they called me in late October 2023 and told me Tempur-Pedic was delaying deliveries and that I could change to Beautyrest Black C class with a free movable base thrown in to compensate for the delay in delivery. I agreed for the switch only to realise they filed for bankruptcy just days afterwards. I am now stuck with an absolutely bad quality mattress that I can't use and my $1621 are stuck due to bankruptcy filing. I am sure the owner of Johns Creek, GA store who personally called me and offeredcme to switch will pay for his bad Karma since I have been sleeping on the couch for the past 6 months thanks to him. Please go ahead and buy from them if you think they will treat you differently!

All of these negative reviews seem to… All of these negative reviews seem to be true. I ordered a titan pro vigor 4 in February. A week later I was advised to switch my order because that chair is no longer in stock. It’s April and the other chair hasn’t arrived, no updates and the number on there website says I’m calling during non business hours which I’m not and the rep who contacted me to place the order no longer works there.

BEWARE when ordering from them!! BEWARE when ordering from this business! I ordered a massage chair over a month ago and still haven’t received it or even gotten an update about it! I was told I would have it delivered from 7-10 business days, and that came and gone. Then I was told the first employee who told me that was mistaken and that it would take about 2 1/2 weeks! Well after that period of time still nothing…called back, was promised I’d have it by the 3rd week and no later than the 4th week, and again still nothing. So now I’m trying to cancel my order…and to my surprise they are not email me back or answering any of my phone calls anymore! Definitely beware of ordering anything from them!!! Sure seems like they are scammers!!

I was double charged for a $4179.99… I was double charged for a $4179.99 Tempurpedic mattress and it took me 9 months to resolve it with my bank bc the Sleep Galleria corporate office does not know how to respond to customer inquiries. Hours and days of my life this took and 6 different appeals on the bank's decisions not to credit my card for the duplicate charge. Feb '23-Oct'23 while charging interest. Worst experience of my life. Go somewhere else. Their accounting practices are questionable. Check out their corporate office reviews as you are at their mercy.

Phil is incredible and patient and the… Phil is incredible and patient and the man you want to talk to for the best overall best purchase on your new mattress. This is my second purchase from SleepGalleria.com and I’ve referred customers to this website before I trust them and their professionalism. But Phil was top notch. I’m looking forward to sending more referrals to Phil because he made my second purchase even more seamless and easier than the first! Thank you a thousand time over! You’re a rockstar Phil and thank you Sleep Galleria!