I’ve been working with Phil I’ve been working with Phil. He’s been extremely informative about the message chair I purchased. I hope the rest of my experience (delivery and setup) with this large purchase will be as pleasant. Idaho Grammy

I bought a 1621$ Tempur-Pedic mattress… I bought a 1621$ Tempur-Pedic mattress from them in early September 2023. They did not deliver it till October 2023. After that they called me in late October 2023 and told me Tempur-Pedic was delaying deliveries and that I could change to Beautyrest Black C class with a free movable base thrown in to compensate for the delay in delivery. I agreed for the switch only to realise they filed for bankruptcy just days afterwards. I am now stuck with an absolutely bad quality mattress that I can't use and my $1621 are stuck due to bankruptcy filing. I am sure the owner of Johns Creek, GA store who personally called me and offeredcme to switch will pay for his bad Karma since I have been sleeping on the couch for the past 6 months thanks to him. Please go ahead and buy from them if you think they will treat you differently!

I was double charged for a $4179.99… I was double charged for a $4179.99 Tempurpedic mattress and it took me 9 months to resolve it with my bank bc the Sleep Galleria corporate office does not know how to respond to customer inquiries. Hours and days of my life this took and 6 different appeals on the bank's decisions not to credit my card for the duplicate charge. Feb '23-Oct'23 while charging interest. Worst experience of my life. Go somewhere else. Their accounting practices are questionable. Check out their corporate office reviews as you are at their mercy.

If I could give 0 stars I would If I could give 0 stars I would. Ordered a massage chair Jan 22,2024. Expedited shipping and said it would be delivered between Jan 29 and Feb 6. We call on the 10th and they said that it should ship "shortly". Could not give me a date. Called the next week and I get the same statement "shortly". After continuous calls and continuous "shortly's" customer service quit answering calls, emails or anything. We finally called a store and a manager was able to get us some information. It had just been sitting in their warehouse. No shipping info or anything. We finally received it April 2 2024. NEVER EVER AGAIN WILL WE ORDER FROM THIS PLACE. If it hadn't came when it did we were filing disputes with credit card. Horrible business, horrible customer service.

Told me they were under new management… Told me they were under new management so ignore past reviews. Not true. Terrible. Sent cheaper chair then ordered and kept saying they would correct it but they didn’t. Beware of what their customer support person tells you. It’s not the truth.