Delivery service issue If you live in upstairs apartment, their delivery service would not deliver items to your door. They had me meet them downstairs and I basically had to guard my dresser in the rain till someone was available to assist me. It also took very long time to receive item, 20 something days...from what I understand return service is complicated too...I would not be ordering from this site again.

Good Product but very slow services I am happy with the product quality. There were couple of reasons why i gave 3 stars, first of all my order took unusually longer time to arrive. When it did arrive, it was incomplete and i had to go through the process of return and repurchase which was not fun. Also, it was inconvenient to not get customer service when you need it, such as having customer service contact or phone number. I was being helped by email but it takes 24 hours for the rep to get back to me and i would rather just call and sort everything out on a call quickly.

We ordered a stunning pair of armchairs… We ordered a stunning pair of armchairs here, which became a real decoration of our living room. It looks very high quality, it seems to be made of dense and durable material and will serve us long enough. Prices are a little above average. But we're fine with it.

Issue was solved I have corrected this review after the the issue was solved. Please note I really like your furniture. However, the communication with shipping was very disconnected and it made me think this site was a Fraud, untrusted. Wish you much success. Best regards, Veronica

Took awhile to process and ship Took awhile to process and ship my order compared to other companies. I needed to return it, wasn't the right color, so I filled out a return request form. It's been over a week and they are still "processing" my return request. I gave 3 stars because Dot & Bo could improve their speed.