I purchased a 59” wicker/glass table… I purchased a 59” wicker/glass table and I’m not happy with the product or their customer service. It took weeks to deliver and now it’s taking weeks to return it. Dot & Bo keeps telling me that they’re waiting for a response from the manufacturer before I can send it back. This is totally unacceptable and I’m hesitant to recommend this company to anyone.

Delivery service issue If you live in upstairs apartment, their delivery service would not deliver items to your door. They had me meet them downstairs and I basically had to guard my dresser in the rain till someone was available to assist me. It also took very long time to receive item, 20 something days...from what I understand return service is complicated too...I would not be ordering from this site again.

Pictures aren't accurate and returning is a nightmare Christmas came within a decent time frame but the pictures on the site are a far cry from reality After hours (literally) trying to get it fluffed to it's full potential it still wasn't much better than a Charlie Brown tree. I could easily see the floor and the walls behind it I tried the auto return link on the site and they wanted $56 to return it. $56 dollars for a less than $300 item. No way they aid that to ship it to me and no way I should have to pay that to ship it back Now I'm in a "3 business day wait for customer support to respond AVOID DOTANDBO AT ALL COSTS

All in good time.... I bought a pair of flamingo chair cushions for my kitchen table. They cost $50, which is pricy but I wanted the print. It took over a month for them to arrive, with me having to follow up with the company several times to ask what was going on. The quality was poor and so I returned them, after requesting return information several times. They received the cushions back pretty quickly but two weeks later had still not issued a refund. It wasn't until I contacted them again (4th time?) that the refund process was started. This, despite their website promising a refund 3-5 days after receipt of returned merchandise. They charged me $10 to return their poor quality product. Thanks, Dot&Bo, for a very unfulfilling shopping experience that cost me $10.

Receiving Date Off by a Month I was supposed to receive my order on 2/10. On 2/15, I contacted Dot & Bo. I not only hadn't received my order, there had been no tracking updates since 2/5. Dot & BO responded that once processed, the order would take 20 business days to arrive. So the real delivery date is about one month later than I was told. The response included no acknowledgment that the information they originally provided had no basis in reality. No apology either. I just checked the item I ordered. The web site says delivery by 3/9. More likely delivery would be in April based on my experience. Shipping has been a problem everywhere lately, but no excuse for misleading web sites. I'm going to have the hassle of disputing the charge with my credit card company: I won't pay until I receive my order.