All in good time.... I bought a pair of flamingo chair cushions for my kitchen table. They cost $50, which is pricy but I wanted the print. It took over a month for them to arrive, with me having to follow up with the company several times to ask what was going on. The quality was poor and so I returned them, after requesting return information several times. They received the cushions back pretty quickly but two weeks later had still not issued a refund. It wasn't until I contacted them again (4th time?) that the refund process was started. This, despite their website promising a refund 3-5 days after receipt of returned merchandise. They charged me $10 to return their poor quality product. Thanks, Dot&Bo, for a very unfulfilling shopping experience that cost me $10.

Good Product but very slow services I am happy with the product quality. There were couple of reasons why i gave 3 stars, first of all my order took unusually longer time to arrive. When it did arrive, it was incomplete and i had to go through the process of return and repurchase which was not fun. Also, it was inconvenient to not get customer service when you need it, such as having customer service contact or phone number. I was being helped by email but it takes 24 hours for the rep to get back to me and i would rather just call and sort everything out on a call quickly.

Issue was solved I have corrected this review after the the issue was solved. Please note I really like your furniture. However, the communication with shipping was very disconnected and it made me think this site was a Fraud, untrusted. Wish you much success. Best regards, Veronica

I placed an order and never received I placed an order, it was shipped, fedex refused to deliver. It was damaged and fedex returned to sender. I emailed you several times and got no response. Never received my order. No phone number to contact you directly. Poor customer service. Will not recommend Dot and Bo or any company affiliated.

Receiving Date Off by a Month I was supposed to receive my order on 2/10. On 2/15, I contacted Dot & Bo. I not only hadn't received my order, there had been no tracking updates since 2/5. Dot & BO responded that once processed, the order would take 20 business days to arrive. So the real delivery date is about one month later than I was told. The response included no acknowledgment that the information they originally provided had no basis in reality. No apology either. I just checked the item I ordered. The web site says delivery by 3/9. More likely delivery would be in April based on my experience. Shipping has been a problem everywhere lately, but no excuse for misleading web sites. I'm going to have the hassle of disputing the charge with my credit card company: I won't pay until I receive my order.