Research first! DO NOT RECOMMEND The price was not as advertised on threadfox.com The shipping took forever. The customer service is very snappy and negative. *Update* When they saw this negative review, they reached out with a template sounding email, justified everything and gave me a guilt trip about posting bad reviews for small businesses and offered to bribe me with a 70% discount "on any product" to remove it. They also said that they include the 13.99 Mug in the price under the T-shirt picture as a "Starting at price". Not BBB Accredited. As I have researched this page, there are many complaints. Research first!

Great products and customer service! I ordered 2 mugs for Christmas presents and they arrived at reasonable time considering where they were shipped from. The first one to arrive was perfect! The second one came a few days later and was unfortunatly cracked (happens with shipping sometimes, not the providers fault) Chris in customer service was very quick to resolve the issue and immediately put in a claim to have a new one sent to me free of charge. It's nice to deal with such a helpful customer service team, will defenitly be ordering again!!

Don't ever buy here - They take the money, but do never send anything After placing the order, the money was debited and the purchase was confirmed. But after that (which was over 3 months ago) NOTHING came. No dispatch confirmation, no delivery, no answer to my question to the support I sent after 2 months.

I had a wonderful experience I had a wonderful experience. I purchased 2 mugs off of Threadfox. Instantly, my tracking was put into the Shop app. It was very easy for me to track my items. I did panic though when only 1 mug had arrived. I messaged customer service and Chris Goodwin was extremely helpful! He sent links for me to track the second mug and wished me a happy holidays after everything was finished!

Teavee mug super cute Just received the Teavee mug, my daughter is going to LOVE IT! Chris answered all my questions super fast by email and I couldn't be more pleased with my purchase or the response from the company. The mug arrived in a timely fashion and was packed extremely well. Will not hesitate to order again the future.