I ordered a hoodie for Xmas I ordered a hoodie for Xmas. I know I ordered a male 3xl size. I checked it twice. I received a femail S size hoodie. The print on the hoodie not even look like on the website. Smaller and you see the pixels on it. I wrote an email for the exchange, but they don't do it. They can give me a 40% off for the next purchase. No thanks! I'm so disappointed!

Nice product but not worth the stress Ordered three mugs from Threadfox for my family for Christmas. There was quite a bit of confusion as to when the product was supposed to be delivered. The website said that it would provide tracking updates, as well as text messages to alert the progress of the shipping. I received neither, so I did not know when my package was supposed to arrive. I live a short way from my parents' house, so I anticipated that I would just go pick up the package from my place when it came. Apparently, it was delivered before Christmas, but I never got any alerts or tracking updates. So I did not have the mugs to give on Christmas day. That being said, the mugs came out very nice and my family loved them. And Threadfox was quick to respond when I emailed them asking about the status of my order. However, I consider it lucky that the package got delivered at all and that they were the correct mugs to begin with (based on other people's experiences), and it was so stressful that I probably would not order from them again.

Great Customer Service but TERRIBLE PRODUCTS :( Great customer service when an issue came up! Chris Goodwin was amazing at getting back to me, aces all round. Edit: Realized the shirt material is really bad. Coarse and irritating low quality cotton. It's pilling already after one wash. The printed design is starting to flake off, it's a huge shame since the design itself is amazing. For the price of the shirt, I had expected a higher quality soft cotton material. I got two shirts and both are the same poor quality. Feels like a rip-off, shame because their customer service is great.

AMAZING! I ordered 5 mugs from here in early December, and started to wonder why they hadn’t shipped yet. I emailed support, and they instantly got back to me to let me know a timeline and that they are made to order, so there may be some delay. Flash forward a few weeks, I got only 4/5 of my mugs (shipping error), so emailed support and again, instant response, with a tracking number for my missing mug. The customer service here is the best I have EVER dealt with, and really cute mugs as well!! Highly highly recommend :)

Enjoy my 28 dollars Threadfox!!! I bought a t shirt from Threadfox and it just arrived in the mail 07/13/18. I'm a big guy and i ordered a 3xl Mr Meeseeks target training. The t shirt is definitely not a 3XL more like an XL. I reached out to customer service to be refunded or maybe get a much larger size shirt. Customer service said "Unfortunately your order is no longer eligible for cancellation/return as it has been successfully produced and shipped. Threadfox is a custom made to order store, and because we do not hold an inventory, we are unable to process cancellations or returns once an order is in stage". So basically it says buy our product but if there's an issue with it and you want to return or cancel the order too bad. I recommend not to buy their products and i never will again. Enjoy my 28 dollars Threadfox that will be the last bit of money you will get from me.