Threadfox doesn't know how to keep an inventory I ordered a shirt two weeks ago (Dec 16) with a hope and a prayer it'd make it here by Christmas. As the day draws closer it dawns on me that I'm going to have to tell my boyfriend his gift isn't here yet on Christmas. This morning (Dec 26) I woke up to an email saying my order has been canceled! "because we did not have enough stock to fulfill your order"!! BS. How do you not know how many shirts you have and be unable to order more/limit the quantity people can buy online??? It's ridiculous. Don't order from threadfox otherwise they'll just cancel your order (and now the shirt I wanted is off the website completely!). At least I got a refund but this is so so disappointing for me and my boyfriend this Christmas.

Nice product but not worth the stress Ordered three mugs from Threadfox for my family for Christmas. There was quite a bit of confusion as to when the product was supposed to be delivered. The website said that it would provide tracking updates, as well as text messages to alert the progress of the shipping. I received neither, so I did not know when my package was supposed to arrive. I live a short way from my parents' house, so I anticipated that I would just go pick up the package from my place when it came. Apparently, it was delivered before Christmas, but I never got any alerts or tracking updates. So I did not have the mugs to give on Christmas day. That being said, the mugs came out very nice and my family loved them. And Threadfox was quick to respond when I emailed them asking about the status of my order. However, I consider it lucky that the package got delivered at all and that they were the correct mugs to begin with (based on other people's experiences), and it was so stressful that I probably would not order from them again.

.... I ordered a shirt Dec 1,2018. I have yet to receive it! I emailed them 12.10 asking when the item would be shipped. The lady emailed me back saying within 1-3days it will be shipped out. Here we are 12.20 with nothing! Horrible experience. Never again!

Purchased 6 mugs that got delivered to… Purchased 6 mugs that got delivered to me in Finland. All of the mugs arrived in separate boxes after 16 days since time of order. The mugs were perfect and loved by everyone I gifted them to. Ordered a couple more for myself and look forward to receiving them! Additional note, their customer service (Taylor) responded to my email in within 20 minutes of sending. Great support!

AMAZING! I ordered 5 mugs from here in early December, and started to wonder why they hadn’t shipped yet. I emailed support, and they instantly got back to me to let me know a timeline and that they are made to order, so there may be some delay. Flash forward a few weeks, I got only 4/5 of my mugs (shipping error), so emailed support and again, instant response, with a tracking number for my missing mug. The customer service here is the best I have EVER dealt with, and really cute mugs as well!! Highly highly recommend :)